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- Tasks: Manage customer complaints and ensure fair resolutions in line with regulations.
- Company: Established B2B lender in the UK with a focus on risk and compliance.
- Benefits: Competitive salary, flexible working hours, and comprehensive benefits package.
- Why this job: Make a difference by resolving customer issues and ensuring compliance.
- Qualifications: Experience in financial services and strong communication skills required.
- Other info: Opportunity to work independently on complex cases in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.
Candidates should have experience in financial services, strong communication skills, and the ability to handle complex cases independently.
The position offers a competitive salary and benefits, along with flexible working arrangements.
Complaints & Regulatory Investigator (Flexible Hours) in London employer: Fintellect Recruitment
Contact Detail:
Fintellect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Regulatory Investigator (Flexible Hours) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Complaints & Regulatory Investigator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of regulatory requirements and think about how you've handled complex cases in the past. We want you to showcase your strong communication skills and ability to resolve complaints fairly.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Complaints & Regulatory Investigator (Flexible Hours) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and showcases your strong communication skills. We want to see how you've handled complex cases before, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Complaints & Regulatory Investigator role. Share specific examples of how you've resolved complaints fairly and in line with regulations.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to handle complex cases independently. We love candidates who can think on their feet and come up with effective solutions, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fintellect Recruitment
✨Know Your Regulations
Familiarise yourself with the key regulations that govern the financial services sector. Understanding compliance requirements will not only show your expertise but also demonstrate your commitment to resolving complaints fairly.
✨Prepare for Complex Scenarios
Think of a few complex cases you've handled in the past and be ready to discuss them. Highlight your problem-solving skills and how you navigated through challenging situations, as this will showcase your ability to work independently.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since strong communication is crucial in this role, consider doing mock interviews with friends or family to refine your delivery and ensure you can convey your ideas effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to complaints handling and regulatory compliance. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
