At a Glance
- Tasks: Lead a dynamic team to manage and resolve customer complaints effectively.
- Company: Established financial services business with a strong customer-first culture.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Join a growing company committed to continuous improvement and operational excellence.
- Why this job: Make a real difference in customer experience while leading a high-performing team.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 59576 - 65000 £ per year.
Location: Manchester
Salary: Up to £40,000
About the Opportunity
My client is a well-established and growing financial services business with a strong customer-first culture. Operating within a regulated environment, they’re committed to delivering a transparent, straightforward customer experience while continually improving the way they support their customers. Due to continued growth, they’re looking for an experienced Complaints Manager to lead a high-performing team and drive operational excellence across their complaints function.
The Role
As Complaints Manager, you’ll lead and develop a team of over 18 Complaints Handlers and Team Leaders responsible for managing customer complaints within an FCA-regulated business. You’ll be responsible for ensuring complaints are handled fairly, consistently and within regulatory timescales, while driving team performance, quality standards and positive customer outcomes. Working closely with Compliance, Risk, Customer Experience and Operational stakeholders, you’ll use complaint insight to identify trends, reduce customer detriment and support continuous improvement across the business. This is an excellent opportunity for an experienced people leader with a strong understanding of FCA regulations, complaints governance and customer outcomes.
Key Responsibilities
- Leadership
Complaints Team Manager employer: Fintellect Recruitment
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