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For Companies At a Glance
- Tasks: Manage collections for SME clients and support various business areas.
- Company: Join a dynamic, fast-growing commercial finance provider in Altrincham.
- Benefits: Enjoy a vibrant office environment with long-term career progression opportunities.
- Why this job: Build your career in a supportive culture while making a real impact.
- Qualifications: Graduate-level with 2-3 years' experience in financial services; strong communication skills required.
- Other info: Office-based role located near shops, restaurants, and transport links.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job Title: Collections Executive – Full-Time
Location: Altrincham (Office-Based)
Salary: Competitive, depending on experience
Job Type: Permanent, Full-Time
About the Role:
We’re working exclusively with a dynamic and fast-growing commercial finance provider based in Altrincham to recruit a full-time Collections Executive.
This is an excellent opportunity for a graduate with 2–3 years’ experience in a bank, lender or financial services business, looking to build their career in a client-focused, commercial environment. Strong communication skills and telephone experience are key, and while collections or credit control experience is beneficial, it is not essential.
As a Collections Executive, you’ll take ownership of a portfolio of SME clients, ensuring effective and professional collections activity, while also having the opportunity to get involved in broader areas of the business, such as sales support and customer onboarding.
Key Responsibilities:
- Managing collections activity across a portfolio of business customers
- Monitoring accounts for arrears and missed payments
- Contacting customers by phone and email to resolve overdue balances in a professional and empathetic manner
- Maintaining accurate records of all interactions and agreed actions
- Liaising with internal teams to ensure smooth client experience and portfolio health
- Supporting additional areas of the business as required (e.g., operations, sales support)
About You:
- Graduate-level with 2–3 years’ experience in a bank, lender, or financial services company
- Strong telephone and communication skills, with experience dealing directly with customers
- Proactive, detail-oriented and commercially minded
- Experience in collections or credit control is advantageous, but not essential
- Comfortable using internal systems and keeping accurate records
What’s on Offer:
- Full-time, permanent Collections Executive role with long-term progression potential
- Office-based in a vibrant Altrincham location, close to shops, restaurants and transport links
- A chance to join a supportive, growing business at an exciting stage
- Exposure beyond collections into other key areas of the business
Apply now to have your CV reviewed before Tuesday.
Collections Executive - Office based employer: Fintellect Recruitment
Contact Detail:
Fintellect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive - Office based
✨Tip Number 1
Familiarise yourself with the company and its values. Research their approach to client relationships and collections, as this will help you align your communication style during any interviews.
✨Tip Number 2
Prepare to discuss your previous experience in customer service or financial roles. Highlight specific examples where you've successfully resolved issues or managed client relationships, as this will demonstrate your suitability for the Collections Executive position.
✨Tip Number 3
Practice your telephone communication skills. Since strong telephone skills are essential for this role, consider role-playing common scenarios you might encounter when contacting clients about overdue balances.
✨Tip Number 4
Show your enthusiasm for the role by preparing thoughtful questions about the company's growth and how the Collections Executive fits into their broader business strategy. This will demonstrate your interest and proactive mindset.
We think you need these skills to ace Collections Executive - Office based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly any roles involving collections or customer service. Emphasise your communication skills and any specific achievements that demonstrate your ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Collections Executive role. Mention your 2-3 years of experience in a bank or financial services, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on your strong telephone communication skills and your proactive approach to problem-solving. Provide examples of how you've successfully managed collections or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining accurate records.
How to prepare for a job interview at Fintellect Recruitment
✨Showcase Your Communication Skills
As a Collections Executive, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Practice answering questions in a way that highlights your telephone experience and how you handle customer interactions.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of the Collections Executive position. Be ready to discuss how your previous experience aligns with managing collections activity and liaising with clients. This shows that you are genuinely interested in the role and understand what is expected.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to collections. Think of examples from your past experiences where you successfully resolved overdue balances or managed difficult conversations with clients. This will help you illustrate your proactive and detail-oriented nature.
✨Research the Company Culture
Take some time to research the company’s culture and values. Understanding their client-focused approach will allow you to tailor your responses to align with their ethos. Mentioning specific aspects of the company that resonate with you can leave a positive impression on the interviewers.
