Our client is an established, reputable Financial Services Group who provide specialist business banking solutions to the UK SME market. As a Collections Specialist, you'll manage a portfolio of SME and consumer accounts, ensuring timely recovery of arrears while delivering a fair, compliant, and customer-focused collections experience.
Key Responsibilities:
- Manage inbound and outbound collections activity across early-stage, mid-stage, and late-stage arrears.
- Assess customer circumstances, agree sustainable repayment plans, and negotiate settlements where appropriate.
- Handle finance agreements including monitoring security, identifying risk indicators, and escalating potential recoveries.
- Conduct affordability checks, verify information, and identify potential fraud or misuse of funds.
- Work closely with Recoveries, Legal, and Asset Management teams to progress cases efficiently.
- Maintain accurate case notes, documentation, and compliance.
Skills and experience required:
- Minimum 2 years’ experience in a Collections or Credit Control department
- Team player who is also proactive, self-motivated and has a strong work ethic.
- Demonstrable professional integrity.
- A good working knowledge of CRM and data systems, Word, Excel and Outlook.
The role comes with a great basic salary up to £30,000, alongside a strong benefits package and also offers opportunity to grow and develop in the role for the future.
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Collections Specialist in Basingstoke employer: Fintellect Recruitment
Join a well-established financial services business in Manchester that prioritises a customer-first culture and offers a dynamic work environment. As a Complaints Team Manager, you will lead a high-performing team while benefiting from a comprehensive package that includes annual bonuses, healthcare support, and flexible wellbeing initiatives. With a strong focus on employee development and a collaborative atmosphere, this role provides an excellent opportunity to make a meaningful impact on customer outcomes and advance your career.
