At a Glance
- Tasks: Build relationships and solve problems for financial services clients using our software products.
- Company: Join Defaqto, a trusted fintech leader in financial information and ratings.
- Benefits: Gain valuable experience, competitive salary, and opportunities for career growth.
- Other info: Engage in product testing and contribute to enhancing customer support.
- Why this job: Kickstart your career in Customer Success and make a real impact on client satisfaction.
- Qualifications: Curiosity about software and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software Data Division.
About Defaqto We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions.
We maintain the UK’s largest financial product database and deliver expert, unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more.
Kickstart your career in Customer Success with a leading fintech brand.
Role Overview This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping our financial services clients succeed with our suite of software products.
You’ll develop a strong understanding of our products and the financial services landscape, becoming a trusted first point of contact for our clients.
You’ll also have the opportunity to get involved in testing new product releases, sharing feedback to improve the customer experience, and contributing to how we continuously enhance our support offering.
Your work will directly impact customer satisfaction and retention.
This is a fantastic entry point into Customer Success at Defaqto.
If you’re curious about software, enjoy helping ...
Customer Success - Support Associate employer: Fintel Plc
Defaqto is an exceptional employer that prioritises employee growth and development within the dynamic fintech sector. With a strong focus on building relationships and enhancing customer experiences, our collaborative work culture fosters innovation and encourages team members to contribute to product improvements. Located in the heart of the UK’s financial landscape, we offer unique opportunities for career advancement while being part of a trusted brand that values integrity and excellence.
