At a Glance
- Tasks: Lead transformation initiatives in the insurance sector and ensure successful program execution.
- Company: Join FintechOS, a pioneering AI platform for financial product operations.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team dedicated to solving meaningful challenges.
- Why this job: Make a real impact by modernising legacy systems and enhancing customer experiences.
- Qualifications: Experience in Program Management within the insurance industry and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
About Fintech OS
Fintech OS is the AI platform for financial product operations — purpose-built to help banks, credit unions, and insurers design, launch, and evolve financial products dramatically faster than traditional methods.
Our platform sits above existing core systems, enabling institutions to modernize without rip-and-replace, and to innovate without rebuilding from scratch.
Why This Role Exists
Insurance organizations are facing increasing pressure to modernize legacy systems, accelerate product innovation, improve customer experiences, and respond to changing regulatory requirements.
Fintech OS enables insurers to navigate this transformation successfully.
As our customer footprint continues to grow, we are seeking an experienced Program Manager to lead complex customer-facing transformation initiatives across the insurance sector.
This role exists to ensure successful program execution while strengthening strategic customer relationships.
You will act as the central point of coordination between customer stakeholders, Fintech OS teams, and partner organizations, ensuring alignment, transparency, and successful realization of business outcomes.
You will help customers move beyond implementation and toward sustainable transformation, balancing delivery excellence, stakeholder management, governance, and long-term customer success.
The Opportunity
While strong governance, planning, and delivery oversight are critical, success in this position is defined by your ability to lead transformation programs, influence executive stakeholders, and ensure customers achieve meaningful business outcomes through the Fintech OS platform.
You will oversee a portfolio of strategic insurance programs, managing complex dependencies across business and technology teams while collaborating with delivery managers, solution architects, consultants, and customer leadership.
Operating at the intersection of transformation leadership, customer engagement, and program execution, you will play a key role in ensuring customer success throughout the delivery lifecycle.
- Core Responsibilities
- Customer Engagement & Relationship Management
- Lead customer engagement across assigned programs, acting as a trusted advisor to senior stakeholders.
- Build and maintain effective relationships with executive sponsors, business leaders, and transformation teams.
- Understand customer objectives and align program execution with strategic business priorities.
- Facilitate executive steering committees, governance meetings, and stakeholder reviews.
- Act as the primary escalation point throughout the program lifecycle.
- Program Leadership & Delivery Management
- Own the planning, execution, governance, and successful delivery of complex transformation programs.
- Coordinate activities across multiple projects within a broader portfolio of customer engagements.
- Align engineering, product, consulting, and business teams around agreed program objectives.
- Establish delivery roadmaps, milestones, dependencies, and governance frameworks.
- Ensure successful execution of agreed customer visions while maintaining quality and customer satisfaction.
- Risk, Budget & Operational Oversight
- Identify, manage, and mitigate program risks and delivery challenges.
- Own budget management, billing oversight, resource allocation, and operational governance.
- Remove blockers and resolve issues that may impact delivery outcomes.
- Balance evolving priorities and redeploy resources where necessary.
- Maintain visibility of overall program health and communicate proactively with stakeholders.
- Strategic Program Governance
- Manage complex interdependencies across larger transformation portfolios.
- Drive accountability across internal teams and external partners.
- Maintain governance structures, status reporting, risk registers, and decision logs.
- Lead program reviews and continuous improvement initiatives.
- Ensure transparency and alignment across all workstreams.
- Business Growth & Pre-Sales Support
- Collaborate with Sales and Customer Success teams to support new business opportunities.
- Contribute delivery expertise during pre-sales engagements and solution planning.
- Help shape delivery strategies that maximize customer outcomes and long-term platform adoption.
- Identify opportunities for future expansion and transformation phases within existing customer programs.
- Team Leadership & Development
- Mentor and coach delivery teams across projects.
- Foster collaboration and leadership within cross-functional teams.
- Share best practices and contribute to the evolution of Fintech OS delivery methodologies.
- Support capability development across the Professional Services organization.
What We're Looking For
Essential Experience
- Significant experience in Program Management within the insurance industry.
- Proven track record delivering complex customer-facing technology transformation programs.
- Experience managing multiple projects and work streams within a larger portfolio environment.
- Strong understanding of software delivery methodologies, including Agile and Waterfall.
- Experience leading enterprise-scale software implementations and platform transformation initiatives.
- Ability to influence stakeholders across all levels of an organization, including executive leadership.
- Exceptional communication, stakeholder management, and leadership skills.
- Demonstrated experience managing program budgets, governance, risks, and resource planning.
- Experience mentoring, coaching, and developing delivery teams.
- Advantageous
- Experience working with insurance core systems or digital transformation initiatives.
- Exposure to fintech, insurtech, or Saa S-based platforms.
- Familiarity with customer success frameworks and value realization methodologies.
- Experience collaborating with global system integrators and consulting partners.
- PMP, PRINCE2, Agile, SAFe, or equivalent program management certification
- Our Culture
At Fintech OS, we are a highly motivated team solving meaningful challenges in one of the world's largest and most complex industries.
We value ownership, accountability, collaboration, and continuous improvement.
People who thrive here are proactive, customer-focused, and passionate about creating measurable impact through technology and innovation.
We are committed to fostering a diverse and inclusive environment where every individual feels valued, respected, and empowered to do their best work.
We celebrate diversity across race, gender, sexual orientation, religion, ethnicity, nationality, and all the unique perspectives that strengthen our team.
Insurance Program Manager in City of London employer: FintechOS
FintechOS is an exceptional employer, offering a dynamic work environment in the heart of Greater London where innovation meets collaboration. Employees benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement in the rapidly evolving fintech landscape. The company fosters strong relationships among teams and clients, ensuring that every team member plays a vital role in delivering impactful solutions in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Program Manager in City of London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like FintechOS). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like FintechOS. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Program Manager in City of London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at FintechOS.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at FintechOS. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at FintechOS
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at FintechOS to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at FintechOS, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding FintechOS's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
