At a Glance
- Tasks: Manage client accounts, drive growth, and build strong relationships with key stakeholders.
- Company: Join a leading fintech company transforming financial services globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and customer success.
- Why this job: Be part of a team making fintech innovation accessible to everyone.
- Qualifications: Experience in account management within fintech or SaaS environments.
The predicted salary is between 40500 - 49500 £ per year.
Fintech OS is the global leader in fintech enablement, with a mission to make fintech innovation available to every company.
Our Unified Product simplifies and accelerates the launch, servicing, and growth of financial products and services, helping organizations achieve value up to 10 times faster than traditional approaches.
With Fintech OS, financial institutions can launch new financial solutions in as little as 12 weeks.
About the Role
We are looking for an experienced
Account Manager with a strong understanding of financial institutions and the fintech Saa S landscape to support and grow our existing client portfolio.
You will play a key role in helping customers successfully adopt, expand, and maximize the value of the Fintech OS platform while driving long-term partnerships, customer retention, and revenue growth.
Working closely with executive stakeholders, you will act as a trusted advisor and strategic partner, helping organizations innovate, transform, and scale in an increasingly competitive financial services market.
What You'll Do
- Manage a portfolio of customer accounts, ensuring long-term success, retention, growth, and target gross margin performance.
- Build and maintain strong relationships with key stakeholders, including C-level executives.
- Develop and execute account growth strategies, identifying upsell and cross-sell opportunities aligned with customer objectives.
- Support platform adoption, expansion, and continuous optimization to ensure customers realize maximum value from Fintech OS.
- Collaborate closely with Customer Success, Delivery, Pre-Sales, and Product teams to drive successful outcomes.
- Monitor account health, proactively managing risks and identifying opportunities to improve customer satisfaction.
- Lead contract renewals, commercial discussions, and negotiations to secure long-term partnerships.
- Represent the voice of the customer internally and provide strategic feedback to Product, Marketing, and Leadership teams.
- Participate in executive business reviews, account planning, and customer roadmap discussions.
- Contribute to a collaborative, customer-centric, and results-driven culture.
What We're Looking For
- Proven experience in Account Management, Customer Success, or Enterprise Relationship Management, ideally within fintech or Saa S environments.
- Strong understanding of the financial services industry, including market dynamics, challenges, and opportunities.
- Experience managing and growing enterprise accounts, preferably within financial institutions.
- Established network across CEE financial institutions, particularly at senior management level, is a strong advantage.
- Demonstrated success in driving renewals, account expansion, and long‑term customer value.
- Consultative mindset with the ability to translate customer business needs into value‑driven solutions.
- Strong stakeholder management and relationship‑building skills.
- Ability to manage complex customer relationships across multiple markets.
- Solid understanding of Saa S business models and customer lifecycle management.
- Experience working in a start‑up or scale‑up environment is considered a plus.
- Familiarity with CRM platforms and account management methodologies.
- Excellent communication, presentation, and negotiation skills.
- Our Culture
At Fintech OS, we are a team of ambitious and passionate professionals solving complex challenges within one of the world's largest industries.
We are driven by the impact our work has on millions of people globally.
We are committed to creating an inclusive environment where diverse perspectives are valued and everyone has the opportunity to thrive.
We believe diversity fuels innovation and are dedicated to building a workplace where all employees feel respected, supported, and empowered to do their best work.
Why Join Fintech OS?
- Venture‑backed company co-headquartered in New York and London.
- Trusted by leading financial institutions across North America and Europe.
- Strategic partnerships with Deloitte, EY, Pw C, and other global consulting and systems integration firms.
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Account Manager employer: FintechOS
FintechOS is an exceptional employer, offering a dynamic work environment in the heart of Greater London where innovation meets collaboration. Employees benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement in the rapidly evolving fintech landscape. The company fosters strong relationships among teams and clients, ensuring that every team member plays a vital role in delivering impactful solutions in the insurance sector.
