At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries with empathy.
- Company: Fast-growing financial services organisation that values and supports its people.
- Benefits: Full training, career development, hybrid working, and a positive team environment.
- Other info: Flexible shifts with opportunities to work from home.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Positive attitude, customer service experience, and adaptability in a fast-paced setting.
The predicted salary is between 20250 - 24750 £ per year.
Customer Service Advisors - Day or Evening Shifts - Hybrid Working
We are inviting expressions of interest for temporary-to-permanent Customer Service Advisor roles starting in September.
Our client is a fast‑growing financial services organisation offering excellent career development and full training.
You will be equipped with everything you need to deliver exceptional customer experiences and become part of a business that genuinely cares for, supports, and values its people.
Duties will include
- Be the first point of contact for customers regarding any account or payment queries by phone, email and chat
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call
- Show empathy for customers that need more time, more help and more consideration
- Put your detective hat on and be on the look out for any fraudulent transactions or activity
Essential skills and experience
- A positive attitude and common sense is key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick leaner and keen to succeed in a fast-paced business.
There is a shift pattern involving day or evening shifts with occasional weekend work.
Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the central Southampton office.
Successful job offers will be dependent on employment, credit and criminal history checks.
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Customer Service Advisor - Day or Evening Shifts - Register your interest now. in Southampton employer: FinTech People
As an Employee Relations Partner in a dynamic digital banking environment, you will thrive in a supportive and innovative culture that prioritises employee well-being and professional growth. Our remote working model allows for flexibility while fostering collaboration across teams, ensuring you can make a meaningful impact from anywhere in the UK. With competitive rates and a focus on compliance and best practices, this role offers a unique opportunity to enhance your expertise in employee relations within the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Day or Evening Shifts - Register your interest now. in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FinTech People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FinTech People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Day or Evening Shifts - Register your interest now. in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FinTech People:Your cover letter is your chance to shine! Tell us why you want to work at FinTech People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FinTech People!
How to prepare for a job interview at FinTech People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
