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- Tasks: Assist customers with banking queries via phone, email, and social media.
- Company: Join a fast-growing financial services company that values its staff.
- Benefits: Enjoy hybrid working, competitive salary, and excellent career development opportunities.
- Why this job: Perfect for night owls seeking a rewarding role in customer service with a supportive culture.
- Qualifications: Positive attitude, experience in customer service, and adaptability are essential.
- Other info: Flexible evening shifts with full training provided; apply now for immediate consideration!
Calling the night owls, moon bathers and star gazers; parents, carers, students and part time pros! Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks). Hybrid working after 2 weeks of office based training. Salary £26,500 + benefits (pro rata).
Duties will include:
- Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
- Get your detective hat on and be on the look out for any fraudulent transactions or activity.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
- Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office based training.
Successful job offers will be dependent on employment, credit and criminal history checks. Apply now for immediate consideration and interview!
Locations
Part Time Customer Service Advisor - Evening Shift - 30 Hours Per Week employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - Evening Shift - 30 Hours Per Week
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and customer service expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Showcase your adaptability. Since the role requires quick learning and flexibility, be prepared to share examples of how you've successfully adapted to new situations or challenges in previous jobs.
✨Tip Number 3
Emphasise your customer service experience. Highlight specific instances where you went above and beyond for customers, as this aligns perfectly with the company's commitment to outstanding service.
✨Tip Number 4
Prepare for situational questions. Think about how you would handle various customer scenarios, especially those involving difficult situations or fraud detection, as these are key aspects of the role.
We think you need these skills to ace Part Time Customer Service Advisor - Evening Shift - 30 Hours Per Week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.
Highlight Relevant Skills: In your application, focus on skills such as empathy, problem-solving, and teamwork. Provide specific examples of how you've used these skills in previous roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in customer service.
How to prepare for a job interview at FinTech People
✨Show Your Customer Service Skills
Prepare to discuss your previous customer service experience, especially in retail or hospitality. Highlight specific examples where you went above and beyond for a customer, as this role requires a commitment to delivering exceptional service.
✨Demonstrate Adaptability
This position is in a fast-paced environment, so be ready to share instances where you've had to adapt quickly to changes or challenges. Employers appreciate candidates who can think on their feet and handle unexpected situations with ease.
✨Emphasise Team Collaboration
Since the role involves working closely with teammates, be prepared to talk about your experiences in team settings. Discuss how you’ve collaborated with others to achieve common goals, ensuring that customer queries are resolved efficiently.
✨Express Empathy and Understanding
Given the nature of customer interactions, it's crucial to convey empathy. Share examples of how you've handled difficult customer situations with patience and understanding, showing that you can provide the support customers need.
