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- Tasks: Assist customers with banking queries via phone, email, and social media.
- Company: Join a fast-growing financial services company that values its employees.
- Benefits: Enjoy hybrid working options, competitive salary, and career development opportunities.
- Why this job: Perfect for night owls seeking a rewarding role in customer service with a supportive culture.
- Qualifications: Positive attitude, retail or customer service experience, and adaptability are essential.
- Other info: Work 30 hours per week with evening shifts; training provided.
The predicted salary is between 19500 - 22000 £ per year.
Calling the night owls, moon bathers and star gazers; parents, carers, students and part time pros!
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks)
Hybrid working after 2 weeks of office based training
Salary £26,500 + benefits (pro rata)
Duties will include:
- Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
- Get your detective hat on and be on the look out for any fraudulent transactions or activity.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
- Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office based training.
Successful job offers will be dependent on employment, credit and criminal history checks.
Apply now for immediate consideration and interview!
Part Time Customer Service Advisor - Evening Shift - 30 Hours Per Week employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - Evening Shift - 30 Hours Per Week
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and common customer queries can give you an edge during interviews, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers via phone, email, and chat, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Highlight your adaptability. This role requires quick thinking and the ability to handle various customer situations. Be ready to share examples from past experiences where you've successfully adapted to changing circumstances or resolved issues efficiently.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process. Plus, a referral can sometimes make a big difference!
We think you need these skills to ace Part Time Customer Service Advisor - Evening Shift - 30 Hours Per Week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.
Highlight Relevant Skills: In your application, focus on skills such as empathy, problem-solving, and communication. Provide examples of how you've successfully resolved customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FinTech People
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to delivering excellent service.
✨Demonstrate Adaptability
Since the role requires quick learning and adaptability, think of instances where you've successfully adapted to changes or learned new skills rapidly. This will show that you're ready to thrive in a fast-paced environment.
✨Emphasise Team Collaboration
The job involves working closely with teammates, so be ready to talk about how you've collaborated in past roles. Share examples of how teamwork led to successful outcomes, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as handling difficult customers or resolving issues quickly. Practising responses to these scenarios can help you feel more confident during the interview.
