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For Companies At a Glance
- Tasks: Assist customers with banking queries via phone, email, and social media.
- Company: Join a rapidly growing financial services company that values its employees.
- Benefits: Enjoy hybrid working options, competitive salary, and career development opportunities.
- Why this job: Perfect for night owls seeking a rewarding role in customer service with a supportive culture.
- Qualifications: A positive attitude and experience in customer service or retail are essential.
- Other info: Flexible evening shifts available; training provided before remote work.
Calling the night owls, moon bathers and star gazers; parents, carers, students and part time pros! Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks)
25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis
Hybrid working after 2 weeks of office based training
Salary £26,500 + benefits (pro rata)
Duties will include:
- Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
- Get your detective hat on and be on the look out for any fraudulent transactions or activity.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
- Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office based training.
Successful job offers will be dependent on employment, credit and criminal history checks. Apply now for immediate consideration and interview!
Locations
Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and customer service expectations in this sector can give you an edge during interviews.
✨Tip Number 2
Highlight your experience in retail, hospitality, or corporate customer service. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Demonstrate your adaptability and quick learning skills. Prepare to discuss situations where you've successfully adapted to changes or learned new processes swiftly in a fast-paced environment.
✨Tip Number 4
Showcase your positive attitude and problem-solving abilities. Think of instances where you've resolved customer issues effectively and how you maintained a friendly demeanour under pressure.
We think you need these skills to ace Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Use specific examples that demonstrate your ability to handle customer queries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your positive attitude and commitment to delivering excellent customer service, and explain why you are a great fit for the evening shift.
Highlight Relevant Skills: In your application, emphasise skills such as adaptability, quick learning, and teamwork. Provide examples of how you've successfully worked in fast-paced environments and gone above and beyond for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FinTech People
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles, especially in retail or hospitality. Share specific examples of how you've gone above and beyond for customers, as this will demonstrate your commitment to delivering excellent service.
✨Demonstrate Adaptability
Since the role requires quick learning and adaptability, be prepared to discuss situations where you've had to adjust to new challenges or environments. This could include examples from past jobs or even academic experiences.
✨Emphasise Team Collaboration
The job involves working closely with teammates, so be ready to talk about your experience in collaborative settings. Share instances where you worked effectively within a team to achieve a common goal, particularly in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Practice responding to potential scenarios, such as dealing with a frustrated customer or identifying fraudulent activity, to showcase your critical thinking.
