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- Tasks: Assist customers with banking queries via phone, email, and social media.
- Company: Join a fast-growing financial services company that values its employees.
- Benefits: Enjoy hybrid working options, competitive salary, and career development opportunities.
- Why this job: Perfect for night owls seeking a rewarding role in customer service with a supportive culture.
- Qualifications: Positive attitude, retail or customer service experience, and adaptability are essential.
- Other info: Flexible evening shifts available; training provided before remote work.
Calling the night owls, moon bathers and star gazers; parents, carers, students and part time pros! Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks) 25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis. Hybrid working after 2 weeks of office based training. Salary £26,500 + benefits (pro rata).
Duties will include:
- Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
- Get your detective hat on and be on the look out for any fraudulent transactions or activity.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
- Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office based training.
- Successful job offers will be dependent on employment, credit and criminal history checks.
Apply now for immediate consideration and interview!
Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and common customer queries can give you an edge during interviews, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Highlight your adaptability. This role requires quick thinking and the ability to handle various customer situations. Be ready to share examples from past experiences where you've successfully adapted to changing circumstances.
✨Tip Number 4
Showcase your commitment to customer service. Prepare specific examples of times when you've gone above and beyond for a customer. This will demonstrate your dedication to delivering exceptional service, which is key for this position.
We think you need these skills to ace Part Time Customer Service Advisor - Evening Shift - 25 or 30 Hours Per Week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.
Highlight Relevant Skills: In your application, specifically mention skills such as empathy, problem-solving, and teamwork. These are crucial for the role of a Customer Service Advisor, as you'll be supporting customers with various queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important in customer service.
How to prepare for a job interview at FinTech People
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles, especially in retail or hospitality. Be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Adaptability
This role requires you to be adaptable and quick on your feet. Prepare to discuss situations where you've had to adjust to changes or handle unexpected challenges effectively.
✨Emphasise Team Collaboration
Since you'll be working closely with teammates, it's important to show that you can collaborate well. Think of examples where teamwork led to a successful outcome, and be ready to share those stories.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Practice responding to potential customer issues, focusing on how you would resolve them while ensuring a positive experience.
