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- Tasks: Assist customers with banking queries via phone, email, chat, and social media.
- Company: Join a rapidly growing financial services company that values and develops its staff.
- Benefits: Enjoy hybrid working options, competitive salary, and excellent career development opportunities.
- Why this job: Perfect for night owls seeking a dynamic role in a supportive environment.
- Qualifications: A positive attitude and experience in customer service or retail are essential.
- Other info: Flexible evening shifts available; must complete 6 weeks of training in Cardiff.
The predicted salary is between 19500 - 28000 £ per year.
Calling the night owls, moon bathers and star gazers; parents, carers, students, graduates and part time pros! Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks)
25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis
Hybrid working after 6 weeks of office based training
Salary £26,500 + benefits (pro rata)
Duties will include:
- Be the first point of contact for customers regarding banking queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
- Get your detective hat on and be on the look out for any fraudulent transactions or activity.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
- Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 6 weeks of office (Cardiff) based training.
- Successful job offers will be dependent on employment, credit and criminal history checks.
- On this occasion, due to the urgent nature of this role applicants must have been resident in the UK for the last 5 years.
Apply now for immediate consideration and interview!
Customer Service Representative - Part Time - Evening Shifts (, , United Kingdom) employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time - Evening Shifts (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and customer service expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially for phone interactions. Since you'll be handling customer queries via various channels, being articulate and clear will demonstrate your capability to provide excellent service.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled fast-paced environments or resolved customer issues in previous roles. This will highlight your suitability for the dynamic nature of the job.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can give you an edge and help you tailor your approach when applying.
We think you need these skills to ace Customer Service Representative - Part Time - Evening Shifts (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.
Highlight Relevant Skills: In your application, focus on skills such as empathy, problem-solving, and communication. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FinTech People
✨Show Your Customer Service Skills
Prepare to discuss your previous experience in customer service roles, especially in retail or hospitality. Highlight specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to delivering outstanding service.
✨Emphasise Adaptability
This role requires quick thinking and adaptability. Be ready to share instances where you successfully handled unexpected situations or changes in a fast-paced environment. This will show that you can thrive under pressure.
✨Demonstrate Empathy
Since the job involves dealing with customers who may need extra support, prepare to discuss how you approach empathetic communication. Share examples of how you've helped customers feel valued and understood in previous roles.
✨Research the Company
Familiarise yourself with the company's values and mission, especially their focus on staff development and customer care. Being able to articulate why you want to work for them specifically will set you apart from other candidates.
