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- Tasks: Assist customers with banking queries via phone, email, and social media.
- Company: Dynamic financial services organisation focused on growth and employee development.
- Benefits: Competitive salary, flexible hours, hybrid working, and full training provided.
- Why this job: Join a caring team and make a real difference in customer experiences.
- Qualifications: Positive attitude, customer service experience, and adaptability in a fast-paced environment.
- Other info: Part-time role with excellent career progression opportunities.
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering amazing career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely care about, progress and value their staff.
- Part Time Roles – 25 Hours Per Week
- Salary pro rata / 25 hours per week: £17,666.00 + Benefits
- 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis
- Hybrid working after office based training / 2 shifts in the office per month
Duties will include:
- Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call
- Show empathy for customers that need more time, more help and more consideration
- Get you detective hat on and be on the look out for any fraudulent transactions or activity
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers
- Be adaptable, a quick leaner and keen to succeed in a fast-paced business.
Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 6 weeks of office based training:
Weeks 1-2 Monday – Friday 9:00 – 17:30 training in office
Weeks 3-6 Monday – Friday 17:00 – 22:00 academy in office
Successful job offers will be dependent on employment, credit and criminal history checks. Due to the urgency of the role and the nature of the background checks required, applicants must have lived in the UK since October 2020.
Apply now for immediate consideration and interview!
Locations
Customer Service Agent - Part Time employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your commitment to delivering outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent - Part Time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Agent. Highlight any relevant experience in retail, hospitality, or corporate customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for. We can’t wait to hear from you!
How to prepare for a job interview at FinTech People
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their customer service approach and be ready to discuss how your experience aligns with their mission. This shows that you're genuinely interested in the role and the company.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Be Ready for Role-Play
Since this role involves direct customer interaction, be prepared for potential role-play scenarios during the interview. Practise handling common customer queries or complaints, demonstrating empathy and problem-solving skills. This will help you stand out as a candidate who can handle real-life situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.