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- Tasks: Assist customers with banking queries via phone, email, chat, and social media.
- Company: Join a fast-growing financial services company that values and develops its staff.
- Benefits: Enjoy hybrid working options, competitive salary, and excellent career development opportunities.
- Why this job: Perfect for night owls seeking a rewarding role in a supportive and dynamic environment.
- Qualifications: Positive attitude, customer service experience, and adaptability are essential.
- Other info: Must complete 6 weeks of office training in Cardiff; remote work available afterwards.
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely cares about, progresses and values their staff.
25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis Mon - Sun. Hybrid working after 6 weeks of office based training. Salary £26,500 + benefits (pro rata = £17666).
Duties will include:
- Be the first point of contact for customers regarding banking queries by phone, email, chat and social media.
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call.
- Show empathy for customers that need more time, more help and more consideration.
Essential skills and experience:
- A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick learner and keen to succeed in a fast-paced business.
Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 6 weeks of office (Cardiff) based training. Successful job offers will be dependent on employment, credit and criminal history checks. Credit checks must be free from CCJs, IVAs, DMPs, DMAs or any involvement in bankruptcy in the last 5 years. On this occasion, due to the urgent nature of this role and background checking requirements, applicants must have been resident in the UK for the last 5 years. Apply now for immediate consideration and interview!
Locations
Customer Service Advisor - Part Time / Evenings - 25 Hrs per week employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time / Evenings - 25 Hrs per week
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic banking concepts and customer service expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in retail, hospitality, or corporate customer service. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Demonstrate your adaptability and quick learning skills. Prepare to discuss situations where you've successfully adapted to change or learned new processes quickly in a fast-paced environment.
✨Tip Number 4
Showcase your positive attitude and empathy. Think of examples where you've shown understanding and support to customers, as these qualities are essential for this role.
We think you need these skills to ace Customer Service Advisor - Part Time / Evenings - 25 Hrs per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise any roles where you demonstrated a positive attitude and went above and beyond for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and quick learning abilities, as these are essential for the fast-paced environment described in the job listing.
Highlight Relevant Skills: In your application, focus on skills such as empathy, communication, and problem-solving. Provide examples of how you've successfully resolved customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FinTech People
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles, especially in retail or hospitality. Share specific examples of how you've gone above and beyond for customers, as this will demonstrate your commitment to delivering outstanding service.
✨Demonstrate Adaptability
Since the role requires quick learning and adaptability, be prepared to discuss situations where you've had to adjust to new challenges or environments. This could include examples from past jobs or even academic experiences.
✨Emphasise Team Collaboration
The job involves working closely with teammates to ensure efficient service. Be ready to talk about your experiences working in teams, how you contribute to group dynamics, and any successful outcomes that resulted from collaboration.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer situations, such as a frustrated customer or a complex banking query. Practising these scenarios can help you respond confidently.
