At a Glance
- Tasks: Investigate and resolve technical issues to ensure smooth product operation.
- Company: Join a dynamic UK fintech startup revolutionising banking in emerging markets.
- Benefits: Competitive salary, share options, and exciting growth opportunities.
- Other info: Collaborative culture where your ideas matter and career growth is encouraged.
- Why this job: Be part of a mission to make banking accessible and fun for millions.
- Qualifications: Basic Java/JavaScript knowledge and SQL experience required.
The predicted salary is between 30000 - 40000 £ per year.
Your Role: As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.
What You Will Be Doing:
- Analyze issues based on logs, database data, and system processes
- Investigate complex technical incidents escalated from Line 2 support
- Provide bug fixing for production issues
- Collaborate with developers to identify root causes and implement fixes
- Write technical documentation for known issues and their resolution paths
- Participate in post-mortem analysis to prevent recurring problems
Who You Are:
- Analytical and detail-oriented — not afraid to dig deep into logs and code
- Proactive and accountable — you don’t wait to be told what to do
- A strong team player — able to explain ideas clearly and listen to others
- Curious and open to learning — you love solving puzzles and improving things
Your Experience:
- Basic knowledge of Java or JavaScript
- Understanding of the software development life cycle
- Experience with databases (SQL knowledge required)
- English level above intermediate — able to read technical documentation and communicate with international teams
What we are offering:
- Competitive salary is negotiable depending on the candidate's level
- Share options
- We are still a start-up and more benefits are on the way
About Fintech Farm: We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024) and India (2025), with 2m+ customers collectively and have more markets on the near horizon!
Why Fintech Farm is a great place to be:
- Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
- People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded.
Support Engineer: Debug, Root-Cause & Production Stabilization employer: Fintech Farm
Fintech Farm is an exceptional employer for Support Engineers, offering a dynamic work environment where innovation and collaboration thrive. With competitive salaries, share options, and a culture that values curiosity and accountability, employees are empowered to take ownership of their roles while contributing to the exciting mission of transforming banking services globally. As a start-up, we provide unique growth opportunities and a chance to be part of a team that prioritises customer experience and fun in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer: Debug, Root-Cause & Production Stabilization
✨Tip Number 1
Get your hands dirty with the tech! Dive into logs and databases before your interview. Familiarising yourself with common issues and solutions will not only boost your confidence but also show us that you're proactive and ready to tackle challenges head-on.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant tech forums. Engaging with our community can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your Java or JavaScript knowledge and be ready to discuss how you've tackled similar problems in the past. We love hearing about your thought process and how you approach debugging.
✨Tip Number 4
Show us your curiosity! During interviews, ask insightful questions about our products and processes. This not only demonstrates your interest but also aligns with our culture of being open-minded and eager to learn. Plus, it makes for a great conversation starter!
We think you need these skills to ace Support Engineer: Debug, Root-Cause & Production Stabilization
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your analytical abilities and any experience with Java, JavaScript, or databases to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about solving technical puzzles. Share specific examples of how you've tackled similar challenges in the past to show us you're the right fit.
Show Your Team Spirit:We love team players! In your application, mention times when you collaborated with others to solve problems or improve processes. This will help us see how you can contribute to our supportive culture.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to receive your application and start the conversation about your future with us!
How to prepare for a job interview at Fintech Farm
✨Know Your Logs
As a Support Engineer, you'll be diving deep into logs and databases. Make sure you brush up on your log analysis skills before the interview. Familiarise yourself with common log formats and how to extract useful information from them.
✨Brush Up on Your Coding Skills
Since basic knowledge of Java or JavaScript is required, it’s a good idea to review some coding concepts. Be prepared to discuss how you’ve used these languages in past projects or how you would approach debugging a piece of code.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your analytical thinking. Prepare examples of complex technical incidents you've resolved in the past. Highlight your thought process and how you collaborated with others to find solutions.
✨Communicate Clearly
As a strong team player, you’ll need to explain ideas clearly. Practice articulating your thoughts on technical issues and solutions. This will help you convey your ideas effectively during the interview and show that you can work well with international teams.
