At a Glance
- Tasks: Lead a team to ensure accurate and timely billing processes.
- Company: Join a leading London property business focused on sustainability and customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: High visibility role with excellent career advancement opportunities.
- Why this job: Make a real impact on billing accuracy and customer experience in a dynamic environment.
- Qualifications: Experience in billing management, strong numeracy skills, and team leadership abilities.
The predicted salary is between 50000 - 60000 € per year.
Location: London
Salary: £50,000 to £60,000
Hybrid: Four days in the office
About the Company
Finspire are proud to be partnering with a leading London based property business on the appointment of a Billing Services Manager. This is a fantastic opportunity for an experienced billings professional who enjoys leading a team, improving processes and ensuring customers receive accurate, transparent and timely billing. The business is one of London's leading providers of flexible workspace, supporting thousands of businesses across a well established portfolio of locations. It has a strong focus on customer service, community, sustainability and its commitment to becoming net zero carbon.
This role will play an important part in supporting the business across billing accuracy, energy data, tenant recharges, systems integrity and financial reconciliation. This is not just a standard billing role. The business needs someone who can understand the full billing lifecycle, manage data quality, resolve exceptions, support accurate customer charging and help improve the way billing processes operate across the portfolio.
Job Requirements
- Lead the Billing Services team on a day to day basis across the business
- Manage, support and develop the existing team
- Oversee the full billing lifecycle, from customer onboarding through to invoicing, collections and reconciliation
- Ensure customers receive accurate, transparent and timely billing
- Manage meter data integrity and support accurate utilities and energy recharges
- Review billing exceptions, resolve data issues and ensure billing outputs are accurate
- Maintain the integrity of energy and billing platforms
- Support the business with accurate reporting across billing, utilities and energy usage
- Work closely with internal teams, customers and external suppliers
- Support Direct Debit processes and ensure billing activity is well controlled
- Reconcile billing information and support accurate financial reporting
- Help strengthen billing processes, controls and ways of working
- Identify process gaps and implement practical improvements
- Support the wider energy strategy and the business goal of becoming net zero carbon
- Ensure deadlines are met and competing priorities are managed effectively
- Champion accuracy, service quality and operational excellence across the team
Key Person Requirements
- Experience as Billings Manager within property, utilities, energy, real estate or a tenant billing environment would be highly preferred
- Strong billing, invoicing, reconciliation or revenue operations experience
- Ability to analyse utilities, energy or meter data accurately
- Strong numeracy skills and excellent attention to detail
- Experience recharging tenants or customers accurately would be highly beneficial
- Confident working with billing systems, property systems or energy platforms
- Experience with TEAM Sigma or Qube would be desirable
- Strong Excel skills and confidence working with data
- Experience or understanding of Direct Debit processes
- Proven experience managing, supporting or developing a team
- Strong relationship building skills across internal teams and external suppliers
- Able to resolve billing queries, data exceptions and process issues in a calm and practical way
- Highly organised, deadline focused and able to manage multiple priorities
- Process minded, with the ability to improve reporting, controls and ways of working
- Hands on, accurate and comfortable getting into the detail
- Collaborative, customer focused and confident working in a busy operational environment
This is a high visibility role within a well-established and growing property business, offering the opportunity to lead a key billing function and make a real impact across billing accuracy, systems, energy data, process improvement and customer experience. The role would suit someone from a property, utilities, energy, flexible workspace, real estate or managing agent background who understands the importance of accurate billing, clean data, strong controls and effective team leadership.
If you are looking for a broad Billing Services Manager role where you can lead a team, improve processes, strengthen billing controls and play a key part in a business with a strong customer and sustainability focus, we would love to hear from you. Please submit your CV for immediate consideration.
Billing Manager in London employer: Finspire Talent
Finspire is an exceptional employer, offering a dynamic work environment in the heart of London, where you can thrive as a Billing Manager. With a strong commitment to customer service and sustainability, the company fosters a collaborative culture that prioritises employee growth and development, providing opportunities to lead a dedicated team and enhance billing processes. Enjoy the benefits of a hybrid work model, competitive salary, and the chance to contribute to a business that is making strides towards becoming net zero carbon.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and utilities sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and sustainability, as these are key for the role. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your skills in billing systems and data management during interviews. Bring examples of how you've improved processes or resolved billing issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Billing Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your billing experience, team leadership, and any process improvements you've implemented. We want to see how you fit into our vision!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use numbers and examples to demonstrate how you’ve improved billing accuracy or streamlined processes in previous roles. This helps us see the impact you can make at StudySmarter.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role. A well-structured application shows us you’re organised and detail-oriented.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Finspire Talent
✨Know Your Billing Lifecycle
Make sure you understand the full billing lifecycle, from customer onboarding to invoicing and reconciliation. Be ready to discuss your experience with each stage and how you've improved processes in previous roles.
✨Showcase Your Team Leadership Skills
Since this role involves leading a team, prepare examples of how you've managed, supported, or developed teams in the past. Highlight any specific achievements that demonstrate your ability to foster collaboration and improve team performance.
✨Be Data Savvy
Brush up on your numeracy skills and be prepared to discuss how you've handled data integrity and resolved billing exceptions. Familiarise yourself with common billing systems and be ready to talk about your experience with tools like TEAM Sigma or Qube.
✨Emphasise Customer Focus
This role is all about ensuring customers receive accurate and timely billing. Prepare to share examples of how you've prioritised customer service in your previous positions and how you've tackled any billing queries or issues effectively.
