At a Glance
- Tasks: Lead a team to ensure accurate and timely billing processes.
- Company: Join a leading London property business focused on sustainability and customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for process improvement.
- Other info: High visibility role with excellent career growth potential.
- Why this job: Make a real impact in billing accuracy and customer experience while supporting sustainability goals.
- Qualifications: Experience in billing management, strong numeracy skills, and team leadership.
The predicted salary is between 50000 - 60000 £ per year.
Location: London
Salary: £50,000 to £60,000
Hybrid: Four days in the office
About the Company
Finspire are proud to be partnering with a leading London based property business on the appointment of a Billing Services Manager. This is a fantastic opportunity for an experienced billings professional who enjoys leading a team, improving processes and ensuring customers receive accurate, transparent and timely billing. The business is one of London's leading providers of flexible workspace, supporting thousands of businesses across a well established portfolio of locations. It has a strong focus on customer service, community, sustainability and its commitment to becoming net zero carbon.
This role will play an important part in supporting the business across billing accuracy, energy data, tenant recharges, systems integrity and financial reconciliation. This is not just a standard billing role. The business needs someone who can understand the full billing lifecycle, manage data quality, resolve exceptions, support accurate customer charging and help improve the way billing processes operate across the portfolio.
Job Requirements
- Lead the Billing Services team on a day to day basis across the business
- Manage, support and develop the existing team
- Oversee the full billing lifecycle, from customer onboarding through to invoicing, collections and reconciliation
- Ensure customers receive accurate, transparent and timely billing
- Manage meter data integrity and support accurate utilities and energy recharges
- Review billing exceptions, resolve data issues and ensure billing outputs are accurate
- Maintain the integrity of energy and billing platforms
- Support the business with accurate reporting across billing, utilities and energy usage
- Work closely with internal teams, customers and external suppliers
- Support Direct Debit processes and ensure billing activity is well controlled
- Reconcile billing information and support accurate financial reporting
- Help strengthen billing processes, controls and ways of working
- Identify process gaps and implement practical improvements
- Support the wider energy strategy and the business goal of becoming net zero carbon
- Ensure deadlines are met and competing priorities are managed effectively
- Champion accuracy, service quality and operational excellence across the team
Key Person Requirements
- Experience as Billings Manager within property, utilities, energy, real estate or a tenant billing environment would be highly preferred
- Strong billing, invoicing, reconciliation or revenue operations experience
- Ability to analyse utilities, energy or meter data accurately
- Strong numeracy skills and excellent attention to detail
- Experience recharging tenants or customers accurately would be highly beneficial
- Confident working with billing systems, property systems or energy platforms
- Experience with TEAM Sigma or Qube would be desirable
- Strong Excel skills and confidence working with data
- Experience or understanding of Direct Debit processes
- Proven experience managing, supporting or developing a team
- Strong relationship building skills across internal teams and external suppliers
- Able to resolve billing queries, data exceptions and process issues in a calm and practical way
- Highly organised, deadline focused and able to manage multiple priorities
- Process minded, with the ability to improve reporting, controls and ways of working
- Hands on, accurate and comfortable getting into the detail
- Collaborative, customer focused and confident working in a busy operational environment
This is a high visibility role within a well-established and growing property business, offering the opportunity to lead a key billing function and make a real impact across billing accuracy, systems, energy data, process improvement and customer experience. The role would suit someone from a property, utilities, energy, flexible workspace, real estate or managing agent background who understands the importance of accurate billing, clean data, strong controls and effective team leadership. If you are looking for a broad Billing Services Manager role where you can lead a team, improve processes, strengthen billing controls and play a key part in a business with a strong customer and sustainability focus, we would love to hear from you.
Billing Manager employer: Finspire Talent
Finspire is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets sustainability. With a strong commitment to employee development and a culture that prioritises customer service and community engagement, this role as Billing Manager provides a unique opportunity to lead a dedicated team while contributing to the company's goal of achieving net zero carbon. Enjoy a hybrid working model that promotes work-life balance, alongside competitive salary packages and the chance to make a meaningful impact in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and utilities sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common billing scenarios. Think about how you would handle data discrepancies or improve billing processes. Show them you’re not just about numbers; you’re about solutions!
✨Tip Number 3
When you get an interview, ask insightful questions about their billing systems and processes. This shows you’re genuinely interested and have done your homework. Plus, it gives you a chance to showcase your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Billing Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Manager role. Highlight your experience in billing, invoicing, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission of accuracy and sustainability. Keep it engaging and relevant!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving processes or leading a successful team, we want to know how you've made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Finspire Talent
✨Know Your Billing Lifecycle
Make sure you understand the full billing lifecycle, from customer onboarding to invoicing and reconciliation. Be ready to discuss your experience with each stage and how you've improved processes in previous roles.
✨Showcase Your Team Leadership Skills
Since this role involves leading a team, prepare examples of how you've managed, supported, and developed your team in the past. Highlight any specific challenges you faced and how you overcame them to foster a collaborative environment.
✨Demonstrate Your Analytical Skills
Be prepared to talk about your experience with analysing utilities, energy, or meter data. Bring examples of how you've resolved billing exceptions or data issues, showcasing your attention to detail and problem-solving abilities.
✨Align with Company Values
Finspire is focused on customer service and sustainability. Research their initiatives and be ready to discuss how your values align with theirs, especially regarding their goal of becoming net zero carbon. This will show that you're not just a fit for the role, but also for the company culture.
