At a Glance
- Tasks: Manage partner relationships and ensure smooth onboarding and engagement.
- Company: Join a fast-growing fintech platform transforming digital payments in the UK and Europe.
- Benefits: Enjoy a hybrid work model and be part of an innovative team.
- Other info: We're committed to diversity and inclusion, welcoming all applicants.
- Why this job: Be at the forefront of fintech innovation while collaborating with diverse teams.
- Qualifications: 2+ years in partner operations or client support, preferably in fintech or SaaS.
The predicted salary is between 48000 - 72000 £ per year.
Direct message the job poster from Finserve.io
Founder and CEO | Connecting Fintech Innovators with Exceptional Talent | Global Executive Search Specialist | Global AI Talent Partner
Department: Business Operations
Job Title: Partner Manager
Location: London (Hybrid)
Department: Business Operations
Type: Full-Time
Date: 2025
Join a high-growth fintech platform revolutionising digital payments across the UK and Europe. As a Partner Manager , you\'ll be part of a collaborative Operations team, helping key technology and platform partners get the most out of innovative payment solutions like:
- Card Processing
- Bank Payments
- Real-Time Payouts
You\'ll own the partner journey from onboarding to long-term engagement, working closely with cross-functional teams to ensure smooth delivery, satisfaction, and mutual growth.
Partner Management & Commercial Strategy
- Build and maintain strong relationships with tech/platform partners
- Lead partner and client onboarding processes
- Act as the go-to contact for escalations and integration issues
- Collaborate with Sales, Product, and Tech Support for seamless implementations
- Support renewals and pricing discussions
- Identify upsell/cross-sell opportunities across partner accounts
- Monitor partner engagement and mitigate churn with data insights
- Produce dashboards and reports to track KPIs and payment performance
- Use data to drive decision-making and continuous improvement
- Document integration workflows, support materials, and guides
- Develop a deep understanding of how payment products integrate with partner platforms
- Advise on optimisation strategies and operational best practices
- Ensure all activities comply with PCI DSS, GDPR, and other standards
- Enhance onboarding processes and scalability
- Share feedback from partners with internal stakeholders
- Mentor junior team members and support GTM initiatives
2+ years in partner operations, client support, or technical implementation
Fintech, SaaS, or financial services background preferred
Strong understanding of commercial/payment models and revenue flows
Comfortable working with APIs, integrations, and technical docs
Skilled in Excel; experience with dashboards or data tools is a plus
Confident communicator with both technical and business audiences
Organised, detail-driven, and effective at juggling priorities
Experience in lending, insurance, or collections is a bonus
Thrive in a fast-paced, high-growth environment
Customer-focused and value-driven
Collaborative with a solutions-first approach
Passionate about innovation and fintech
Constantly seeking improvement and learning opportunities
We are proud to be an equal opportunity employer and are committed to building a workplace where everyone feels welcome, included, and empowered to do their best work.
Suppose you\'re interested in joining a dynamic and innovative team. In that case, we’d love to hear from you — please contact our London office on 020 3710 0101 , or reply with your updated CV and a cover letter explaining why you believe your skills and experience make you a great fit for this position.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Business Development and Sales
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#J-18808-LjbffrOperations Partner Manager - Payments in London employer: Finserve.io
At Finserve.io, we pride ourselves on being an exceptional employer in the fintech sector, offering a dynamic and collaborative work environment in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and a culture that values innovation and inclusivity. Join us to be part of a high-growth team where your contributions directly impact the future of digital payments across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Partner Manager - Payments in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Finserve.io. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Finserve.io.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Finserve.io. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Operations Partner Manager - Payments in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Finserve.io and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Finserve.io how you can be a team player!
How to prepare for a job interview at Finserve.io
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Finserve.io.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Finserve.io's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
