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- Tasks: Manage partner relationships and ensure smooth onboarding and engagement.
- Company: Join a fast-growing fintech platform transforming digital payments in the UK and Europe.
- Benefits: Enjoy a hybrid work model and be part of an innovative team.
- Why this job: Be at the forefront of fintech innovation while collaborating with diverse teams.
- Qualifications: 2+ years in partner operations or client support, preferably in fintech or SaaS.
- Other info: We're committed to diversity and inclusion, welcoming all applicants.
The predicted salary is between 48000 - 72000 £ per year.
Direct message the job poster from Finserve.io
Founder and CEO | Connecting Fintech Innovators with Exceptional Talent | Global Executive Search Specialist | Global AI Talent Partner
Department: Business Operations
Job Title: Partner Manager
Location: London (Hybrid)
Department: Business Operations
Type: Full-Time
Date: 2025
About the Role
Join a high-growth fintech platform revolutionising digital payments across the UK and Europe. As a Partner Manager , you\’ll be part of a collaborative Operations team, helping key technology and platform partners get the most out of innovative payment solutions like:
- Card Processing
- Bank Payments
- Real-Time Payouts
You\’ll own the partner journey from onboarding to long-term engagement, working closely with cross-functional teams to ensure smooth delivery, satisfaction, and mutual growth.
Key Responsibilities
Partner Management & Commercial Strategy
- Build and maintain strong relationships with tech/platform partners
- Lead partner and client onboarding processes
- Act as the go-to contact for escalations and integration issues
- Collaborate with Sales, Product, and Tech Support for seamless implementations
- Support renewals and pricing discussions
- Identify upsell/cross-sell opportunities across partner accounts
- Monitor partner engagement and mitigate churn with data insights
Data & Reporting
- Produce dashboards and reports to track KPIs and payment performance
- Use data to drive decision-making and continuous improvement
- Document integration workflows, support materials, and guides
Payment Knowledge & Compliance
- Develop a deep understanding of how payment products integrate with partner platforms
- Advise on optimisation strategies and operational best practices
- Ensure all activities comply with PCI DSS, GDPR, and other standards
Cross-Team Collaboration
- Enhance onboarding processes and scalability
- Share feedback from partners with internal stakeholders
- Mentor junior team members and support GTM initiatives
What You’ll Bring
2+ years in partner operations, client support, or technical implementation
Fintech, SaaS, or financial services background preferred
Strong understanding of commercial/payment models and revenue flows
Comfortable working with APIs, integrations, and technical docs
Skilled in Excel; experience with dashboards or data tools is a plus
Confident communicator with both technical and business audiences
Organised, detail-driven, and effective at juggling priorities
Experience in lending, insurance, or collections is a bonus
Mindset & Culture Fit
Thrive in a fast-paced, high-growth environment
Customer-focused and value-driven
Collaborative with a solutions-first approach
Passionate about innovation and fintech
Constantly seeking improvement and learning opportunities
Diversity & Inclusion
We are proud to be an equal opportunity employer and are committed to building a workplace where everyone feels welcome, included, and empowered to do their best work.
Suppose you\’re interested in joining a dynamic and innovative team. In that case, we’d love to hear from you — please contact our London office on 020 3710 0101 , or reply with your updated CV and a cover letter explaining why you believe your skills and experience make you a great fit for this position.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development and Sales
Referrals increase your chances of interviewing at Finserve.io by 2x
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Operations Partner Manager - Payments employer: Finserve.io
Contact Detail:
Finserve.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Partner Manager - Payments
✨Tip Number 1
Familiarise yourself with the latest trends in fintech and digital payments. Understanding the competitive landscape and emerging technologies will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the fintech space, especially those involved in partner management or operations. Attend industry events or webinars to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed partnerships or client relationships in the past. Highlight your problem-solving skills and ability to drive results through collaboration.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to inform decisions in previous roles. Being able to demonstrate your comfort with KPIs and reporting will set you apart.
We think you need these skills to ace Operations Partner Manager - Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in partner operations, client support, or technical implementation. Emphasise any fintech or SaaS background, and showcase your understanding of commercial/payment models.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about fintech and how your skills align with the role. Mention specific experiences that demonstrate your ability to manage partner relationships and drive engagement.
Showcase Data Skills: Since the role involves producing dashboards and reports, mention any experience you have with data analysis tools or Excel. Provide examples of how you've used data to drive decision-making in previous roles.
Highlight Communication Skills: The job requires confident communication with both technical and business audiences. Include examples of how you've successfully communicated complex information to diverse stakeholders in your past roles.
How to prepare for a job interview at Finserve.io
✨Understand the Fintech Landscape
Familiarise yourself with the current trends in fintech, especially around digital payments. Being able to discuss recent innovations or challenges in the industry will show your passion and knowledge during the interview.
✨Showcase Your Partner Management Skills
Prepare examples from your past experiences where you successfully managed partner relationships. Highlight how you handled onboarding processes, escalations, and integration issues, as these are key responsibilities for the role.
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you've used data to drive decisions in previous roles. Mention any experience you have with producing dashboards or reports, as this will be crucial for tracking KPIs and payment performance.
✨Exhibit Strong Communication Skills
Practice explaining complex technical concepts in simple terms. As a Partner Manager, you'll need to communicate effectively with both technical teams and business stakeholders, so showcasing your ability to bridge that gap is essential.
