At a Glance
- Tasks: Support outstanding customer service and manage customer queries in a fast-paced environment.
- Company: Join Finsbury Food Group, a leading speciality bakery manufacturer.
- Benefits: Competitive salary, enhanced leave, retail discounts, and extensive learning opportunities.
- Other info: Hybrid role with opportunities for progression and personal development.
- Why this job: Gain valuable experience and develop your career in a supportive team.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Excellence Co-ordinator to join our Customer Excellence team and support the delivery of outstanding customer service across our Foodservice operation.
Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel.
This is a fantastic opportunity to join a fast-paced and supportive environment where you’ll gain exposure across customer care and supply chain activities while building valuable experience and developing new skills. Working within a close-knit team, you’ll play an important role in ensuring customers receive an efficient, professional, and seamless experience.
This is a hybrid role, offering a mix of home and site-based working, providing flexibility while still giving you the opportunity to collaborate closely with colleagues and build strong working relationships across the business.
This role offers plenty of variety and is ideal for someone who is eager to learn, build confidence, and develop their career within a growing business, with opportunities for progression and personal development.
This is what you’ll actually do!
- You’ll act as a key point of contact for customers, supporting the day-to-day running of the customer care process and ensuring queries are handled professionally and efficiently.
- You’ll process customer orders accurately and in a timely manner, taking orders via telephone and email while ensuring all information is recorded correctly.
- You’ll proactively communicate with customers regarding stock availability, transport updates, and any supply issues, ensuring expectations are managed and solutions are identified where needed.
- You’ll also investigate and resolve customer queries and complaints while maintaining a high level of service throughout.
- Day to day, you’ll complete stock checks, carry out data validation, maintain accurate records and documentation, and communicate effectively with third-party suppliers and internal teams.
- You’ll build strong working relationships across departments and develop a strong understanding of products and business processes to support the wider team.
This is a busy role where priorities can change quickly, so you’ll need to be comfortable managing multiple tasks while maintaining attention to detail and delivering a positive customer experience.
Ideally this is you!
- Strong communication and interpersonal skills with the ability to build effective relationships
- Good IT skills, particularly Microsoft Office
- Organised with the ability to manage multiple tasks and priorities
- High attention to detail and accuracy
- Positive and proactive with a willingness to learn
- Comfortable building relationships with customers and colleagues
- Strong problem-solving skills and a can-do attitude
- Adaptable and able to work effectively in a fast-paced environment
- Strong team player with a good work ethic
What’s in it for you?
- Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
- Enhanced Pension Scheme for our employees
- Free Employee Assistance Programme (open to colleagues and their families)
- Retail discounts accessible via our Benefits Hub platform!
- Refer a Friend Scheme (up to £300 per referral – T&C’s dependent)
- Employee Recognition Awards
- Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!)
- An opportunity to be part of a fantastic, growing organisation.
Our vision is to be the leading specialty bakery group in the UK, and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals.
If this sounds like you, please get in contact to learn more!
Commercial - Customer Excellence Coordinator in Manchester employer: Finsbury Food
Finsbury Food Group is an exceptional employer, offering a dynamic and supportive work environment at our Whitefield location. With a strong focus on employee development, we provide extensive learning opportunities, competitive benefits, and a hybrid working model that promotes flexibility while fostering collaboration. Join us to be part of a growing organisation where your contributions are valued, and you can build a rewarding career in the specialty bakery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial - Customer Excellence Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing about Finsbury Food Group's offerings will show your genuine interest and help you stand out.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and problem-solving. We all know that confidence is key, so rehearse your answers with a friend or in front of the mirror!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Commercial - Customer Excellence Coordinator in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled queries and complaints in the past, as this role is all about delivering a seamless customer experience.
Be Organised and Detail-Oriented:Since this role involves managing multiple tasks, it's important to demonstrate your organisational skills. Share examples of how you've kept track of details in previous jobs or projects, as attention to detail is key for us.
Communicate Clearly:Your written application should reflect strong communication skills. Use clear and concise language, and don't forget to proofread for any typos or errors. We appreciate a well-presented application that shows you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Finsbury Food
✨Know the Company Inside Out
Before your interview, take some time to research Finsbury Food Group. Understand their products, values, and what sets them apart in the bakery industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission of delivering outstanding customer service.
✨Showcase Your Communication Skills
As a Customer Excellence Coordinator, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or complaints. Highlight how you maintained professionalism and efficiency, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you successfully resolved issues or improved processes. Think about challenges you've faced in previous roles and how you approached them. This will show your proactive attitude and adaptability, which are crucial for managing multiple tasks in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for personal development, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
