At a Glance
- Tasks: Be the go-to person for customers, handling queries and processing orders efficiently.
- Company: Join a dynamic team focused on customer excellence and collaboration.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
- Why this job: Make a real difference in customer satisfaction while honing your skills.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
This is what you’ll actually do! You’ll act as a key point of contact for customers, supporting the day-to-day running of the customer care process and ensuring queries are handled professionally and efficiently. You’ll process customer orders accurately and in a timely manner, taking orders via telephone and email while ensuring all information is recorded correctly.
You’ll proactively communicate with customers regarding stock availability, transport updates, and any supply issues, ensuring expectations are managed and solutions are identified where needed. You’ll also investigate and resolve customer queries and complaints while maintaining a high level of service throughout.
Day to day, you’ll complete stock checks, carry out data validation, maintain accurate records and documentation, and communicate effectively with third-party suppliers and internal teams. You’ll build strong working relationships across departments and develop a strong understanding of products and business processes to support the wider team.
This is a busy role where priorities can change quickly, so you’ll need to be comfortable managing multiple tasks while maintaining attention to detail and delivering a positive customer experience.
Ideally this is you!
- Strong communication and interpersonal skills with the ability to build effective relationships
- Good IT skills, particularly Microsoft Office
- Organised with the ability to manage multiple tasks and priorities
- High attention to detail and accuracy
- Positive and proactive with a willingness to learn
- Comfortable building relationships with customers and colleagues
- Strong problem-solving skills and a can-do attitude
- Adaptable and able to work effectively in a fast-paced environment
- Strong team player with a good work ethic
Commercial - Customer Excellence Coordinator in Whitefield employer: Finsbury Food Group
Join a dynamic team where your role as a Commercial - Customer Excellence Coordinator will be pivotal in enhancing customer satisfaction and operational efficiency. Our company fosters a collaborative work culture that values communication, adaptability, and continuous learning, providing ample opportunities for professional growth. Located in a vibrant area, we offer a supportive environment that encourages innovation and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial - Customer Excellence Coordinator in Whitefield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build those connections; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. We recommend focusing on common questions related to customer service and problem-solving to showcase your skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Commercial - Customer Excellence Coordinator in Whitefield
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the go-to person for customers, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can build effective relationships with both customers and colleagues.
Be Organised and Detail-Oriented:This role requires juggling multiple tasks, so let us see your organisational skills in action! Mention any experience you have with managing priorities and maintaining accuracy in your previous roles. We love a candidate who pays attention to detail!
Demonstrate Your Problem-Solving Abilities:We want to know how you tackle challenges! Share examples of how you've resolved customer queries or complaints in the past. A positive, can-do attitude goes a long way in our fast-paced environment.
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. We can't wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Finsbury Food Group
✨Know Your Customer Care Basics
Before the interview, brush up on customer care principles. Understand how to handle queries and complaints effectively, as this role is all about ensuring a positive experience for customers. Be ready to share examples of how you've managed customer interactions in the past.
✨Show Off Your Organisational Skills
This position requires juggling multiple tasks, so demonstrate your organisational prowess. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a planner or digital tool that you use to keep track of your responsibilities.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your interpersonal skills and ability to build relationships.
✨Be Ready to Problem-Solve
Expect to face hypothetical scenarios where you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you identified issues and implemented solutions. This will show your proactive attitude and ability to adapt in a fast-paced environment.
