Technical - QFLM in Coatbridge

We have an opportunity for a Quality Front Line Manager (QFLM) to join our Technical Team at Lee's of Scotland which forms part of our Scottish Cluster. Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long‑term relationships with major multiple retailers and the foodservice channel.

Location: Lee's of Scotland
Shift: Monday to Friday
Salary: Competitive

Role Overview
The Quality Front Line Manager plays a key role within the Technical function, working closely with Operations, Supply Chain, and Production to ensure products consistently meet quality and food safety standards. You’ll oversee product quality throughout the manufacturing process and ensure full compliance with company Quality, Compliance & Technical procedures. Acting as a leader within the QA team, you’ll champion best practice, support audit readiness, and drive a culture of continuous improvement across the site.

Responsibilities

• Lead the day-to-day quality performance across the site, supporting and developing the QA team to maintain high standards at all times.
• Manage quality incidents, non-conformances, concessions and customer complaints, ensuring thorough investigations, effective corrective actions, and long-term improvements.
• Coordinate the internal audit programme for GMP, HACCP verification, and the site QMS—making sure actions are completed and the site remains audit-ready.
• Oversee product quality assessments including shelf-life testing, taste panels and QAS checks, reviewing trends and escalating risks when required.
• Lead traceability exercises, compliance checks and mass balances, as well as cross-functional investigations into food safety issues.
• Manage calibration and performance of key equipment (e.g., metal detection, x-ray, probes, pH meters), ensure adherence to process controls, and support customer audits and technical queries with accurate documentation and clear communication.

Qualifications

• Experience in quality or technical roles within food manufacturing.
• Strong knowledge of QMS, HACCP, GMP, and food safety legislation.
• Skilled in conducting audits, leading investigations and implementing CAPAs.
• Confident leading and developing teams, with strong coaching and communication skills.
• Well-organised, able to prioritise and manage a busy workload across multiple areas.
• Analytical, detail-driven and comfortable reviewing quality data and trends.
• Capable of representing the Quality function during customer audits and technical interactions.
• Proactive, adaptable and committed to continuous improvement and maintaining high product standards.

Benefits

• Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
• Enhanced Pension Scheme for our employees.
• Death in Service Benefit.
• Free Employee Assistance Programme (open to colleagues and their families).
• Retail discounts accessible via our Benefits Hub platform!
• Refer a Friend Scheme (up to £300 per referral – T&C’s dependent).
• Employee Recognition Awards.
• Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!).
• An opportunity to be part of a fantastic, growing organisation.

Our vision is to be the leading specialty bakery group in the UK, and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals.

If this sounds like you, please get in contact to learn more!