At a Glance
- Tasks: Assist customers with inquiries and ensure a smooth order process.
- Company: Join Finsbury Food Group, a top bakery manufacturer known for quality baked goods.
- Benefits: Enjoy competitive salary, enhanced leave, discounts, and extensive learning opportunities.
- Other info: Opportunity to grow within a leading specialty bakery group.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong IT skills, confident communication, and good organisational abilities required.
The predicted salary is between 30000 - 42000 £ per year.
Salary: Competitive + Benefits & Car Allowance
As we continue to grow our Customer Care Team at Finsbury Food Group, an exciting opportunity has arisen for a Customer Excellence Coordinator, as part of our larger Supply Chain Team.
Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major retailers and the foodservice channel. We produce a variety of baked goods including bread, cakes, buns, muffins, and treats, many of which are part of the UK\'s retail offerings. Baking brilliance makes every day special.
Job Purpose
Assist in the daily operations of the customer care process within the Supply Chain. Serve as the first point of contact for customers, providing timely, accurate support to resolve inquiries, issues, and requests, ensuring a positive customer experience and high satisfaction.
Role Key Accountabilities
- Be the first point of contact for customer stock/transport queries.
- Process orders efficiently.
- Respond to customer inquiries via phone, email, chat, or social media professionally and courteously.
- Resolve product or service problems by clarifying complaints, determining causes, and offering solutions.
- Communicate effectively with third-party suppliers.
- Work to deadlines.
- Build strong relationships with other departments.
- Maintain accurate records and documentation.
- Identify opportunities for process improvements and share feedback.
- Stay updated on product knowledge, company updates, and industry best practices.
- Build and maintain strong customer relationships.
Knowledge, Skills, and Experience
- Strong IT skills, particularly in Microsoft Office.
- Confident telephone manner.
- Interpersonal skills: customer relations, clarifying information, giving clear instructions.
- Good organizational skills.
- Flexibility within the team.
Personal Attributes
- Strong work ethic.
- Team player.
- Problem-solving skills.
What\'s in it for you?
- Enhanced maternity & paternity leave.
- Enhanced pension scheme.
- Free Employee Assistance Programme.
- Retail discounts via Benefits Hub.
- Company shop at sites (heavily discounted products).
- Refer a Friend Scheme (up to £300 per referral).
- Extensive learning & development opportunities, including sponsored memberships and in-house courses.
- Be part of a growing organization. Visit our LinkedIn page for more information.
Our vision is to be the leading specialty bakery group in the UK. We value our talented team, and employee development is a priority. We invite good people to join us and help continue our success. If this sounds like you, please get in touch to learn more!
#J-18808-LjbffrCustomer Excellence Co-ordinator employer: Finsbury Food Group Plc
Finsbury Food Group is an exceptional employer, offering a dynamic work environment where employee development is prioritised. As a Customer Excellence Coordinator, you will benefit from competitive salary packages, enhanced maternity and paternity leave, and extensive learning opportunities, all while contributing to a leading specialty bakery manufacturer that values quality and innovation. Join us in our mission to create baking brilliance every day, and enjoy the perks of a supportive team culture and significant retail discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Finsbury Food Group Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Finsbury Food Group Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Excellence Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Finsbury Food Group Plc:Your cover letter is your chance to shine! Tell us why you want to work at Finsbury Food Group Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Finsbury Food Group Plc!
How to prepare for a job interview at Finsbury Food Group Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
