At a Glance
- Tasks: Own customer relationships, ensuring they get maximum value from our platform.
- Company: Join a pioneering regulatory tech company focused on customer success.
- Benefits: Enjoy a high-autonomy role with opportunities for professional growth and collaboration.
- Other info: Be part of a small team where your impact is immediate and significant.
- Why this job: Shape the future of customer success in a fast-paced, innovative environment.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in B2B SaaS.
The predicted salary is between 49500 - 60500 £ per year.
The Role
As our Customer Success Manager, you will own the post-sale relationship with Finreg E's customers.
This is not a support role.
You are accountable for retention, expansion, and ensuring every customer extracts measurable value from the platform.
You will work closely with a regulated customer base, primarily financial services compliance and regulatory affairs teams, so comfort with the language of regulation, risk, and governance is essential.
You will be the bridge between the customer and the product, feeding insight back into the roadmap and advocating internally for what customers need.
This role is foundational. You will be one of the first dedicated CS hires, which means you will shape the function, the playbooks, and the approach as we scale.
- What You Will Own
- Customer Retention and Health
- Manage a portfolio of accounts, owning renewal conversations and tracking customer health proactively.
- Build strong relationships with key stakeholders across compliance, legal, and operations functions.
- Identify at-risk accounts early and execute remediation plans before churn becomes a risk.
- Run regular business reviews (QBRs and EBRs) that demonstrate clear ROI and platform value.
- Onboarding and Activation
- Own the customer onboarding journey from contract signature to full activation.
- Develop and iterate onboarding programmes that get customers to value quickly and consistently.
- Create and maintain onboarding documentation, training materials, and self-serve resources.
- Expansion and Advocacy
- Identify expansion opportunities within accounts (additional modules, teams, or use cases) and work with commercial colleagues to progress them.
- Build a pipeline of customer advocates willing to participate in case studies, references, and speaking opportunities.
- Collaborate with the content and marketing team on customer evidence and thought leadership.
- Product and Feedback Loop
- Act as the voice of the customer internally, synthesising feedback into clear, prioritised product insights.
- Work closely with the product team to communicate upcoming changes to customers and gather input on the roadmap.
- Log and escalate product issues or feature requests in a structured, consistent way.
Who You Are
Experience and background
- 3 or more years in a Customer Success, Account Management, or similar post-sale role, ideally in B2B Saa S.
- Experience working with regulated industry customers (financial services, legal, insurance, or similar) is strongly preferred.
- Comfortable running executive-level conversations with senior compliance or risk stakeholders.
- Track record of owning renewals and expansion targets, not just account management activity.
Skills and qualities
- Highly organised with strong written and verbal communication skills.
- Commercially minded: you understand NRR, GRR, and what drives them.
- Comfortable in ambiguity and able to build structure where little exists.
- Empathetic listener who can translate customer needs into actionable internal priorities.
- Data-driven: you use CRM data, health scores, and product usage to inform decisions, not instinct alone.
- Genuine interest in regulatory technology, compliance, or fintech is a significant advantage.
- How You Will Work
Finreg E is a high-autonomy environment.
You will be trusted to manage your portfolio without close supervision, make judgment calls in customer conversations, and bring structured thinking to problems that do not yet have a playbook.
We expect you to be proactive, commercially aware, and genuinely curious about the regulatory challenges our customers face.
You will collaborate closely with the commercial, product, and marketing teams.
Because we are small, that collaboration is direct and fast.
There is no layers of approval or slow internal process to navigate.
- What Success Looks Like in Year One
- Customers renew at or above target net revenue retention.
- A repeatable onboarding programme is in place and documented.
- You have a clear view of account health across the full portfolio.
- You have built trusted relationships with key stakeholders in your top accounts.
- You have contributed at least two customer case studies or advocacy moments to the marketing team.
- Product feedback from customers is being captured and fed into the roadmap in a structured way.
Customer Success Manager in Slough employer: FinregE
FinregE is an exceptional employer, offering a dynamic work environment where innovation meets regulatory expertise. With a strong focus on employee growth and development, team members are encouraged to enhance their skills in a collaborative culture that values proactive problem-solving and client success. Located in a vibrant tech hub, employees benefit from access to cutting-edge resources and a network of industry leaders, making it an ideal place for those looking to make a meaningful impact in the RegTech space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FinregE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FinregE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FinregE:Your cover letter is your chance to shine! Tell us why you want to work at FinregE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FinregE!
How to prepare for a job interview at FinregE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
