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- Tasks: Engage clients and guide them in transforming compliance processes with AI solutions.
- Company: Join an award-winning RegTech company revolutionising regulatory compliance.
- Benefits: Competitive salary, performance incentives, and opportunities for professional growth.
- Why this job: Shape the future of compliance technology while working with top-tier financial institutions.
- Qualifications: 10+ years in financial regulation and a passion for AI-driven solutions.
- Other info: Collaborative environment with a focus on innovation and client success.
The predicted salary is between 54000 - 84000 £ per year.
Senior Regulatory Expert & Customer Success Manager
FinregE Greater London, England, United Kingdom
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CEO, Simply Regulation – FinregE | EnregE
About FinregE
FinregE is an award-winning RegTech company transforming regulatory compliance through AI and automation. Our platform delivers real-time regulatory horizon scanning, digital rulebooks, automated impact assessments, and AI-powered compliance mapping — helping leading financial institutions stay compliant across global jurisdictions efficiently and intelligently.
We are trusted by top-tier banks, insurers, asset managers, and regulators — including the UK Financial Conduct Authority — and are scaling globally with our cutting-edge solutions that make financial regulation easy.
Role Overview
FinregE is seeking a Senior Regulatory Expert & Customer Success Manager to join our growing team of regulatory and technology professionals. This is a pivotal, client-facing role combining regulatory subject matter expertise with strategic client engagement and product enablement.
You will act as the primary regulatory and compliance SME for our clients and internal teams — guiding institutions through their transformation from manual compliance processes to AI-enabled digital solutions on the FinregE platform. You will also play a critical role in shaping the future of our product roadmap through your insights and client interactions.
Key Responsibilities
Client Engagement & Solution Enablement
- Support client engagements and demos from initial discussions through to full implementation.
- Act as the regulatory subject matter expert in client presentations, workshops, and platform demonstrations.
- Lead onboarding sessions to educate clients on how to translate their manual processes into FinregE’s automated compliance workflows.
- Provide ongoing client support and advisory on both regulatory queries and FinregE platform functionality.
- Develop and deliver tailored training sessions, FAQs, and video guides for client and vendor education.
Regulatory Expertise & Advisory
- Serve as FinregE’s internal and external authority on global financial regulations and compliance frameworks.
- Advise clients on interpreting regulatory changes, horizon scanning content, and impact assessments.
- Lead discussions with clients on governance, risk, and compliance (GRC) mapping, obligations management, and regulatory change processes.
- Stay current on global regulatory developments to ensure FinregE’s platform remains aligned with emerging trends.
Product Innovation & Roadmap Contribution
- Act as the bridge between clients and FinregE’s product and AI engineering teams.
- Contribute regulatory insights and client feedback to inform product design, roadmap, and strategic direction.
- Define and validate AI-driven functionalities, such as automated regulatory interpretations, impact assessments, and obligations mapping.
- Collaborate with the data and technology teams to refine AI models and content workflows.
Content & Collateral Development
- Prepare high-quality slide decks and written materials for client pitches, demos, and solution showcases.
- Support the development of internal knowledge bases, regulatory content repositories, and best-practice playbooks.
- Assist in building FinregE’s thought leadership by contributing to white papers, webinars, and training materials.
Required Experience & Qualifications
- 10+ years’ experience in financial regulation, compliance, or regulatory consulting — ideally within a Big 4, consultancy, or financial institution.
- Deep understanding of global regulatory frameworks (e.g., FCA, PRA, ESMA, EBA, SEC, MAS, APRA) and their intersection with compliance operations.
- Proven experience managing multiple client projects concurrently, with excellent stakeholder management and presentation skills.
- Strong interest and aptitude in AI, technology, and data-driven compliance solutions.
- Ability to translate complex regulatory content into actionable operational insights and product features.
- Exceptional written and verbal communication skills, with experience preparing executive-level materials.
- Demonstrated experience contributing to product innovation or technology enablement projects is a strong plus.
Desirable Attributes
- Passion for AI-driven transformation in compliance and regulatory management.
- Experience working in or with RegTech, GRC systems, or SaaS environments.
- Entrepreneurial mindset with ability to operate in a fast-paced, scaling organisation.
- Analytical thinker with a solutions-oriented approach.
- A collaborative team player who enjoys blending regulatory depth with technology enablement.
Why Join FinregE
- Be part of one of the UK’s most innovative RegTech companies, recognised for its AI-driven regulatory solutions.
- Work directly with Tier 1 global institutions and regulators.
- Shape the future of AI-enabled compliance platforms.
- Opportunity to influence product direction and thought leadership.
- Competitive compensation, performance-based incentives, and professional growth opportunities.
Seniority level
Mid-Senior level
Employment type
Full-time
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Senior Regulatory Expert & Customer Success Manager employer: FinregE
Contact Detail:
FinregE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Regulatory Expert & Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the regulatory and compliance space, especially those who might know someone at FinregE. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into FinregE's products and services. Understand how they transform compliance with AI and be ready to discuss how your experience aligns with their mission.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've navigated complex regulatory challenges. This will demonstrate your value as a Senior Regulatory Expert.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the FinregE team.
We think you need these skills to ace Senior Regulatory Expert & Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial regulation and compliance. We want to see how your skills align with the role of Senior Regulatory Expert & Customer Success Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves client engagement and presentations, it’s crucial to demonstrate your exceptional written and verbal communication skills. Use clear, concise language in your application to reflect your ability to translate complex regulatory content into actionable insights.
Highlight Your Regulatory Expertise: We’re looking for someone with a deep understanding of global regulatory frameworks. Make sure to mention any specific regulations you’ve worked with and how you’ve helped clients navigate these complexities in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at FinregE. We can’t wait to hear from you!
How to prepare for a job interview at FinregE
✨Know Your Regulations
Make sure you brush up on the latest global financial regulations, especially those relevant to the role. Being able to discuss specific frameworks like FCA or ESMA will show that you're not just familiar with the basics but are genuinely invested in the regulatory landscape.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you led onboarding sessions or provided tailored training. This will demonstrate your ability to engage clients effectively and ensure their success with the platform.
✨Be Ready to Discuss AI and Tech
Since this role involves a strong focus on AI-driven solutions, be prepared to talk about your interest and experience in technology. Share any insights you have on how AI can transform compliance processes, and be ready to discuss how you would contribute to product innovation.
✨Prepare Thoughtful Questions
At the end of the interview, have some insightful questions ready for your interviewers. Ask about the future direction of FinregE's products or how they envision the role evolving. This shows your enthusiasm for the position and your strategic thinking.