Director of Customer Success Apply now
Director of Customer Success

Director of Customer Success

London Full-Time 54000 - 84000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead our customer success strategy and team to boost satisfaction and retention.
  • Company: Join a dynamic software start-up focused on compliance traceability solutions.
  • Benefits: Enjoy competitive salary, equity, generous PTO, and professional development opportunities.
  • Why this job: Make a real impact in a collaborative culture while driving customer success.
  • Qualifications: 5+ years managing Customer Success teams with a proven track record in software.
  • Other info: This is a hybrid role; commute to London 1-2 days a week.

The predicted salary is between 54000 - 84000 £ per year.

My client is a well-funded seed round start-up building a bleeding-edge software platform for the UK P&C insurance industry.

Working with the founding team you will be a senior figure in the business reporting directly to the C-Suite.

This is a highly experienced founding team that has scaled and exited several software businesses previously.

We are looking for someone with experience in customer relationship management, software implementation, and onboarding to manage the entire customer relationship life cycle.

Experience working within an Insurtech software business is a must for this opportunity.

Director of Customer Success employer: FinPro.

Sastra Group offers an exceptional work environment for the Director of Customer Success, where you will play a pivotal role in shaping customer satisfaction and retention strategies within a dynamic start-up atmosphere. With a competitive salary, equity options, and generous paid time off, you will thrive in a collaborative and inclusive culture that prioritizes professional development and employee growth. The hybrid work model allows for flexibility while commuting to London, ensuring a balanced work-life experience as you lead a passionate team dedicated to delivering outstanding service.
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Contact Detail:

FinPro. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Director of Customer Success

Tip Number 1

Make sure to showcase your experience in building and leading customer success teams. Highlight specific examples where you improved customer satisfaction metrics like NPS, as this will resonate with the hiring team.

Tip Number 2

Familiarize yourself with the compliance traceability solutions offered by the start-up. Understanding their products will help you articulate how you can drive customer success and retention effectively.

Tip Number 3

Network with professionals in the software development and marketing technology sectors. Engaging with industry peers can provide insights into best practices and trends that you can bring to the role.

Tip Number 4

Prepare to discuss your strategic thinking process during interviews. Be ready to share how you've developed and implemented customer success strategies that align with business objectives in previous roles.

We think you need these skills to ace Director of Customer Success

Customer Success Strategy Development
Team Leadership and Mentoring
Customer Retention Strategies
Key Performance Indicator (KPI) Monitoring
Cross-Functional Collaboration
Software Development Industry Knowledge
Marketing Technology Expertise
Proven Track Record in NPS Improvement
Start-Up Experience
Client Relationship Management
Analytical Skills
Problem-Solving Skills
Communication Skills
Strategic Thinking
Adaptability

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Director of Customer Success position. Tailor your application to highlight your relevant experience in customer success, particularly within software development and marketing technology.

Showcase Your Achievements: In your CV and cover letter, emphasize your proven track record in improving customer satisfaction metrics like NPS and retention rates. Use specific examples and data to demonstrate how you have successfully led customer success teams in the past.

Align with Company Values: Research Sastra Group and their mission. Make sure to align your application with their values and objectives, showcasing how your strategic thinking and leadership style can contribute to their customer success strategy.

Highlight Collaboration Skills: Since the role involves working with cross-functional teams, be sure to mention your experience collaborating with sales, marketing, product development, and support teams. Provide examples of how you have fostered teamwork to enhance customer experiences.

How to prepare for a job interview at FinPro.

Showcase Your Strategic Thinking

As a Director of Customer Success, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've developed and implemented customer success strategies in the past, and be ready to discuss how these align with the company's business objectives.

Highlight Your Leadership Experience

Since this role involves leading and mentoring a team, be sure to share your experiences in building and managing customer success teams. Discuss specific instances where you have driven team performance and improved customer satisfaction.

Prepare for KPI Discussions

Understanding key performance indicators is crucial for this position. Be prepared to talk about the KPIs you've established in previous roles, how you monitored them, and the impact they had on customer retention and expansion.

Emphasize Cross-Functional Collaboration

This role requires collaboration with various teams. Share examples of how you've successfully worked with sales, marketing, product development, and support teams to enhance the customer experience and drive success.

Director of Customer Success
FinPro. Apply now
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  • Director of Customer Success

    London
    Full-Time
    54000 - 84000 £ / year (est.)
    Apply now

    Application deadline: 2027-02-04

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    FinPro.

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