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- Tasks: Diagnose and resolve complex production issues in Azure-hosted applications.
- Company: Finova, the UK's largest mortgage and savings technology provider.
- Benefits: Flexible working, health insurance, generous holiday, and employee perks.
- Why this job: Join a dynamic team and make a real impact in fintech.
- Qualifications: Experience in C#, MSSQL, jQuery, CSS, and Azure applications.
- Other info: Inclusive culture with opportunities for continuous learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Support Engineer London, Cheltenham or Manchester
About Finova
Finova is the UK\’s largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers plus a network of 2,400+ brokers stay ahead of the market.
We offer a flexible, proven suite of software that covers the full customer journey from mortgage and savings origination to servicing and CRM. Backed by an open architecture and a team with deep industry expertise, our platform is built to scale. Today, we process over £50 billion in loans each year, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.
About The Role
We are looking for an experienced Support Engineer to join our Application Support team. You will play a key role in maintaining the stability, performance, and reliability of Finova\\\’s Azure-hosted applications, ensuring exceptional service delivery to our clients. This is a hands-on technical role focused on diagnosing and resolving complex production issues. You\\\’ll use your expertise in C#, MSSQL, jQuery, and CSS to identify issues, deliver fixes, and drive continuous improvement across our application landscape.
What will you be doing?
Incident Management And Resolution
- Act as the escalation point for Level 2 incidents, taking ownership of complex issues through to resolution.
- Conduct in-depth troubleshooting of application and database issues across C#, MSSQL, and web-based technologies (JavaScript, jQuery, CSS).
- Analyse logs, code, and configuration files to identify root causes and implement long-term solutions. Experience of Application Insights and KQL is beneficial.
Application And Environment Support
- Support and maintain Azure-hosted applications, ensuring uptime, performance, and stability.
- Configure and manage proprietary JSON, YAML, and XML build configurations.
Collaboration And Knowledge Sharing
- Partner with Development, CloudOps, and QA colleagues to resolve issues and enhance system reliability.
- Create and maintain knowledge base articles, documentation, and post-incident reviews.
- Mentor and support L2 engineers, promoting best practices and knowledge transfer.
Compliance And Data Protection
- Ensure all support activity complies with data protection standards, particularly around PII data handling.
- Maintain strict adherence to internal security and compliance frameworks.
About You
We\\\’re looking for someone who demonstrates tenacity, resilience, and curiosity, someone who thrives in a fast-paced environment and enjoys solving complex challenges.
Experience And Skills
- Previous experience as an L2 or L3 Support Engineer in a software or SaaS environment.
- Strong technical skills in C#/.NET, MSSQL, jQuery, CSS, and Azure-hosted applications.
- Hands-on experience with Azure DevOps Build Pipelines.
- Configuration management using JSON, YAML, and XML templates.
- Good understanding of data protection principles and PII data handling.
- Excellent analytical and troubleshooting skills.
Desirable
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience using monitoring and logging tools (e.g., Azure Monitor, Application Insights, Log Analytics).
- Background in financial services, fintech, or other regulated industries.
Soft Skills
- Strong communication skills, both written and verbal.
- Calm and methodical under pressure, with a focus on delivering high-quality outcomes.
- Proactive and self-driven, with a collaborative approach to problem-solving.
- Committed to continuous learning and improvement.
What We Offer
Flexible Working: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year, and a flexible hybrid working policy.
Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP.
Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.
Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups.
Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.
Equal Opportunity Statement
We value diversity and are committed to creating an inclusive environment for all employees. If you\\\’re passionate about this role but don\\\’t meet all the criteria, please reach out and we\\\’d love to discuss how your skills and experiences align with our needs.
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Equal employment opportunity information available on request.
Note: This posting reflects the current role and is subject to change without notice.
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Support Engineer employer: finova
Contact Detail:
finova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support engineering. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your technical skills! Create a portfolio or GitHub repository with examples of your work, especially projects involving C#, MSSQL, or Azure. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Finova.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with C#, MSSQL, and Azure-hosted applications. We want to see how your skills align with the role of Support Engineer, so don’t hold back!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex issues in previous roles. We love seeing candidates who can demonstrate their analytical and troubleshooting prowess!
Keep It Professional Yet Personal: While we appreciate a friendly tone, ensure your application maintains professionalism. Let your personality shine through, but remember to keep it relevant to the role and our company culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at finova
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in C#, MSSQL, jQuery, and CSS. Be prepared to discuss specific projects where you've used these technologies, as well as any complex issues you've resolved. This will show that you not only understand the tools but can also apply them effectively.
✨Understand Finova's Solutions
Familiarise yourself with Finova's suite of software and how it supports lenders. Knowing the ins and outs of their products will help you answer questions more confidently and demonstrate your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you had to troubleshoot complex issues or collaborate with teams to enhance system reliability. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Soft Skills
While technical skills are crucial, don't forget to highlight your soft skills. Communication, resilience, and a collaborative approach are key for a Support Engineer role. Prepare examples that showcase how you've worked under pressure or mentored others, as this aligns with what Finova is looking for.
