At a Glance
- Tasks: Lead client projects, ensuring successful delivery and building strong partnerships.
- Company: Join Finova, the UK's largest financial services tech provider, driving innovation in lending.
- Benefits: Enjoy hybrid working, private medical insurance, flexible holidays, and gym discounts.
- Other info: Be part of a diverse team with excellent career growth opportunities and a supportive culture.
- Why this job: Make a real impact in the financial sector while growing your career in a dynamic environment.
- Qualifications: Experience in software delivery, strong communication skills, and a knack for stakeholder management.
The predicted salary is between 69750 - 85250 £ per year.
About Finova
Finova is the UK’s largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.
About the Role
As a Customer Delivery Manager, you will sit at the intersection of delivery excellence, customer success, and commercial outcomes. Reporting directly to the Implementation Director, you will join our dynamic delivery team and own the end-to-end lifecycle and ongoing success of a portfolio of key clients. Your core purpose is to ensure that implementations, enhancements, and in-life services are delivered flawlessly while building strong, trusted partnerships. This is a hybrid, Manchester-based role, requiring occasional travel to client sites and Finova offices across the UK.
About You
You are a client-facing delivery professional with a background working for a software vendor or enterprise SaaS organisation—ideally within financial services or banking. You balance structure with pragmatism and are comfortable operating in complex, fast-moving environments.
Key Skills & Experience Required:
- Industry Expertise: Proven experience delivering complex, end-to-end software implementations within financial services; mortgage industry experience is highly desirable.
- SaaS & Delivery Governance: Strong understanding of SaaS/enterprise platforms, modern delivery models, and robust governance frameworks.
- Stakeholder Management: Confident managing a portfolio of customer accounts and building trusted, C-suite/executive-level relationships.
- Methodology Flex: A strong grasp of both Agile and Waterfall delivery approaches, including planning, tracking, and reporting.
- Commercial Acumen: Commercial awareness with practical experience supporting upsell, cross-sell, or renewal opportunities in partnership with sales teams.
- Communication & Influence: Excellent presentation skills with the ability to set expectations, provide clear direction, and constructively challenge senior stakeholders.
- Adaptability: Proven capability to work independently, manage competing priorities, and successfully engage with customers of varying sizes and delivery maturity levels.
What You’ll Be Doing
Core Responsibilities & Key Deliverables:
- Account Ownership: Own the end-to-end delivery lifecycle for a portfolio of customer engagements, from initial onboarding and implementation through to in-life delivery.
- Client Partnership: Act as the primary point of contact for your clients, establishing clear ways of working and promoting a "one-team" mindset between Finova and the customer.
- Cross-Functional Leadership: Lead internal cross-functional teams to define comprehensive delivery plans, timelines, costs, and estimates.
- Governance & Reporting: Set up and maintain robust delivery governance and risk management frameworks, providing clear, accurate progress reporting to clients and internal leadership.
- Customer Advocacy & Excellence: Act as the internal voice of the customer, ensuring delivery teams remain focused on service excellence to drive customer satisfaction and NPS.
- Growth & Strategy: Identify commercial opportunities for upsell, cross-sell, and renewals, while aligning client roadmaps with Finova’s product strategy to deliver mutual value.
- Continuous Improvement: Support accurate invoicing and financial governance across your portfolio, while contributing to the evolution of Finova's internal delivery processes, tools, and training.
What We Offer:
- Hybrid working: We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
- Private medical insurance: Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
- Life assurance & income protection: We provide life assurance and income protection to give you peace of mind for the future.
- Family friendly policies: Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
- Work from anywhere: Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
- Flexible holiday package: Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
- Company pension scheme: With salary exchange, you save on tax and can build a secure future.
- Employee assistance programme: We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
- Electric car scheme: Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
- Health cash plan: Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
- Gym discounts: Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
- Perks that matter: We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.
Equal Opportunity Statement: We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.
Client Delivery Manager (12-month FTC) in Salford employer: Finova
Finova is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model in the vibrant city of London. With comprehensive benefits such as private medical insurance, flexible holiday packages, and a supportive work culture that encourages innovation and collaboration, employees are empowered to thrive both personally and professionally. The company’s commitment to diversity and inclusion, along with opportunities for skill development in the fast-paced FinTech sector, makes it an attractive place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager (12-month FTC) in Salford
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Finova. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Finova.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Finova.
We think you need these skills to ace Client Delivery Manager (12-month FTC) in Salford
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Finova and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Finova
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Finova will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Finova.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Finova.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Finova. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
