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- Tasks: Support clients by resolving incidents and managing requests through our Service Desk.
- Company: Join Finova, the UK's largest mortgage and savings tech provider.
- Benefits: Enjoy hybrid working, 25 days holiday, and health perks like private medical insurance.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in tech while making a real impact in financial services.
- Qualifications: Customer service experience and a willingness to learn about financial systems.
The predicted salary is between 30000 - 42000 £ per year.
Entry Level Service Desk (Must be based in Cheltenham)
About Finova
Finova is the UK’s largest mortgage and savings technology provider, powering one in every five mortgages across the country. Our agile, cloud-native solutions help over 60 banks, building societies, specialist lenders and equity release providers — plus a network of 2,400+ brokers — stay ahead of the market. We offer a flexible, proven suite of software that covers the full customer journey — from mortgage and savings origination to servicing and CRM.
About The Role
What will you be doing?
- Perform initial triage against client production incidents and manage these through to resolution by providing advice and guidance or correction/recovery using known issue workaround(s) or procedure reruns.
- Assess and action any other client requests received through the Finova Service Desk portal and ensure they are directed to the relevant Finova team to progress.
- Perform a detailed analysis of issues when needed, collect and collate evidence and/or diagnostics and prepare the required new ticket (Azure Dev Ops or JIRA) for the relevant receiving team to be able to action.
- Co-ordinate and record any other activities, and SMEs required to resolve issues.
- With supervision as required, work directly with the Project/Development teams, performing minor releases, typically executing SQL scripts.
- Update all issue activity via the ticketing system and help contribute articles to the Knowledge Base and Operational Procedures documentation to support other colleagues.
- Interface with 3rd party application service providers and our clients.
- Support the team’s on-call process and gradually work toward joining the rota as you build experience and confidence.
About You
- Some exposure to working with customers or internal users, and a willingness to learn how to use ticketing and logging systems.
- Good organisational habits and communication skills (written / verbal / listening).
- An interest in learning about financial systems such as mortgages, savings, or business banking.
- Basic experience in MS product suite - including the ability to create and maintain documentation, good knowledge of Excel data manipulation - will be advantageous.
- A collaborative mindset, comfortable working in a team, taking guidance from colleagues, and contributing to shared goals.
- A genuine enthusiasm for problem-solving and delivering a positive experience for users and clients.
What We Offer
- Hybrid working: flexibility to work in a way that suits both our people and our business.
- Holiday: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options.
- Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, and access to a Virtual GP.
- Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.
- Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily.
- Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.
Equal Opportunity Statement
We value diversity and are committed to creating an inclusive environment for all employees.
Junior Application Support Analyst in Cheltenham employer: finova
Contact Detail:
finova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Junior Application Support Analyst role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Remember, it’s all about showcasing your problem-solving skills and enthusiasm for the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your genuine interest in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources and tips to help you stand out. Plus, it’s a direct line to us, making it easier for you to get noticed for that entry-level position.
We think you need these skills to ace Junior Application Support Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Application Support Analyst role. Highlight any relevant experience or skills that match what we're looking for, like your communication skills and interest in financial systems.
Show Your Enthusiasm: Let your passion shine through! We love candidates who are genuinely excited about problem-solving and helping users. Share examples of how you've tackled challenges in the past or how you plan to contribute to our team.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We want to see your personality, so don’t be afraid to let it show while keeping things professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at finova
✨Know Your Stuff
Before the interview, make sure you understand the basics of application support and the technologies mentioned in the job description, like SQL and ticketing systems. Brush up on your knowledge of financial systems, especially mortgages and savings, as this will show your genuine interest in the role.
✨Practice Problem-Solving
Since the role involves troubleshooting and resolving client issues, prepare for scenario-based questions. Think about how you would approach common problems and be ready to discuss your thought process. This will demonstrate your problem-solving skills and enthusiasm for helping users.
✨Show Off Your Communication Skills
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Be prepared to explain technical concepts in simple terms, as you may need to do this when interfacing with clients or team members.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they measure success in the role. This shows your interest in the company and helps you determine if it’s the right fit for you.