Implementation Test Consultant in Cheltenham

About Finova

Finova is the UK’s largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

About the Role

To work within the Implementation team, taking responsibility for all aspects of testing. To take a lead role in supporting Clients and Client Implementation acceptance testing, helping meet clients’ entry criteria and expectations. To contribute towards continual improvements, effectiveness and quality of testing as part of the overall product delivery & implementation lifecycle.

About you

• ISEB/ISTQB Certification in Software Testing – Practitioner.
• Strong ‘delivery’ focus, with good awareness and appreciation of client demands and challenges.
• Good commercial awareness.
• Strong communication skills, internally and externally.
• Experience in coordinating test teams/activities.
• Excellent knowledge and experience in all aspects of MSO software testing, including automation.
• Excellent test analysis skills with the ability to work in a non-scripted environment.
• Good knowledge of delivery and quality processes, across all stages of the project lifecycle.
• Understanding of different software development methodologies and approaches and the role that testing plays within them.

What will you be doing?

• Work closely with members of the MSO Client programme team to fully understand the functional and business requirements of a client’s implementation.
• Lead implementation test campaigns, taking ownership of the design, planning, execution and quality assurance of the deliverables as well as leading the defect management activities for that campaign.
• Design test strategies for all aspects of testing required - adhering to the overall MSO Implementations Test Strategy.
• Execute testing in accordance with the delivery schedule, including both manual testing and the use of automated testing tools.
• Report on progress during test campaigns and contribute towards client-facing test completion reports.
• Contribute to the creation and maintenance of automated regression suites.
• Provide input into the assessment of test outcomes and overall quality measures for a test campaign, helping stakeholders make key delivery decisions and assess risks/issues.
• Ensure defects raised during implementation test campaigns are effectively logged, and assist in the assessment & triage of client-raised defects.
• Engagement with clients, supporting their triage activities (similarly 3rd parties where appropriate) where required.
• Provide test input into CR impact assessments.
• Establishing efficiencies and de-duplication of test activities across the Product Delivery and Client Implementation phase, providing input into the development of the Implementation test approach.
• Manage issues and risks proactively, escalating where appropriate to the Client Implementation workstream leads.
• Proactively manage stakeholder expectations, ensuring realistic achievable targets are set and managed.
• As required, provide client consultancy and represent MSO off-site with clients.
• Actively supporting continual improvements, standardisation across clients, establishing efficiencies and optimising Implementation processes.
• Developing others and sharing knowledge around Implementation Test practices and standards.

Key Relationships

• MSO Clients - Working with our clients to support all areas of MSO Testing as required, travelling off-site where required.
• Implementation Manager/Lead – working with the Implementation management team to ensure all deliverables of the role are achieved.
• Implementation team – working in conjunction with all members of the Implementation team, across various work streams and including the Test Working Group.
• Product and Engineering teams – working with the Product and Engineering teams as required to ensure the MSO Programme Test strategy is followed, ensure good coverage of testing throughout & share best practices and tools.
• MSO Consultancy – working with the Client Delivery BCs & TCs during various activities to ensure the client-facing activities in particular are carried out in a consistent and joined-up approach.

What We Offer

• Hybrid working – Work in a hybrid way that suits you. Our model is primarily office-based, with flexibility to work remotely as needed. We’re committed to supporting a healthy balance between work and life.
• Private medical insurance – Comprehensive health cover, with the option to add your family to your plan, because your well‑being matters to us.
• Life assurance & income protection – We provide life assurance and income protection to give you peace of mind for the future.
• Family friendly policies – Our enhanced family‑friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
• Work from anywhere – Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
• Flexible holiday package – Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
• Company pension scheme – With salary exchange, you save on tax and can build a secure future.
• Employee assistance programme – We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
• Electric car scheme – Get a brand‑new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
• Health cash plan – Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
• Gym discounts – Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centres nationwide.
• Perks that matter – We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.