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- Tasks: Be the voice of a top sports brand, resolving customer issues and building relationships.
- Company: Join the #1 rated sports memorabilia retailer on Trustpilot, known for authenticity and excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, staff discounts, and a casual dress code.
- Why this job: Shape memorable experiences for fans while thriving in a dynamic, supportive team environment.
- Qualifications: Must have solid customer service experience and be a natural communicator under pressure.
- Other info: Flexibility for evening and weekend shifts is required to match our big match mentality.
The predicted salary is between 32000 - 48000 £ per year.
Be the voice of a World Class Sports brand and shape the future of a Global Sports brand.
West Midlands Office based.
We\’re looking for a Champion Customer Service Specialist—someone who thrives in a fast-paced environment, owns every customer interaction, and delivers standout moments for fans to remember.
Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless extra mile mindset.
Your Mission
- Be the frontline voice via email, messaging, and phone with speed, accuracy, and warmth.
- Resolve issues swiftly, from courier delays to special requests, turning challenges into wins.
- Protect our Trustpilot excellence, maintaining a five-star standard every time.
- Build lasting relationships with both new and returning customers.
- Stay organized, manage data entry, and keep response times sharp.
Who You Are
- Equipped with solid Customer Service experience in a demanding and fast-paced setup.
- A natural communicator who thrives under pressure.
- Solution-focused, empathetic, and professional in every interaction.
- Happy to flex hours; evenings and weekends are part of the big match mentality.
- Proud to uphold exceptional standards for speed, accuracy, and care.
The Rewards
- £40,000 – £45,000 base + performance bonuses.
- Career growth with a global market leader.
- Staff discounts, casual dress, and free parking.
- Company events & a team-driven environment.
Ready to deliver world-class service for a world-class brand?
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Customer Service Specialist employer: Finnsteve
Contact Detail:
Finnsteve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the brand's products and values. Understanding the sports memorabilia market and what makes their offerings unique will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills in a fast-paced environment. Consider role-playing scenarios where you handle customer inquiries or complaints, as this will prepare you for the dynamic nature of the job.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've turned challenging situations into positive outcomes in previous roles. This will highlight your solution-focused mindset.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since evenings and weekends are part of the role, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what the company is looking for in a Customer Service Specialist. Pay attention to the skills and qualities they value, such as communication, problem-solving, and the ability to thrive under pressure.
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to handle fast-paced environments and resolve customer issues effectively. Mention any achievements that showcase your commitment to exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for sports and customer service. Address how your skills align with the company's mission of delivering standout moments for fans. Be sure to convey your enthusiasm for the role and the brand.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet warm. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Finnsteve
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and the brand during the interview. Share personal experiences or stories that highlight your love for sports, as this will resonate with the company's mission and values.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned challenging situations into positive outcomes.
✨Emphasise Communication Skills
As a Customer Service Specialist, effective communication is key. Practice articulating your thoughts clearly and concisely. Be ready to showcase your listening skills and how you adapt your communication style to different customers.
✨Research the Brand
Familiarise yourself with the company's products, values, and reputation. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they are looking for in a candidate.
