Warehouse Operative in Winsford

As Warehouse Operative in Parts and Collection you will provide an excellent customer experience at the Parts Collection Point for customers and Service Engineers, by focusing on quality and efficiency to meet agreed service levels.

About us: Finning is the world's largest Caterpillar dealership, providing unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines for customers in diverse industries such as mining, construction, petroleum, forestry, and a wide range of power systems applications.

Major Job Functions:

• Carry out daily receipt of all inward stock orders, IBTs, and returns, and daily dispatch of all parts orders, using computer technology to support all processes.
• Accurate pick, pack and ship all parts orders to meet the customer need by date.
• Be proactive and contribute to continuously improving warehouse processes and procedures.
• To achieve 99% stock accuracy in the warehouse by working accurately and responsibly.
• To dispatch and deliver parts through various courier networks using different software packages.
• Responsible for adhering to Health, Safety and Environmental policies, taking a proactive approach to reduce risks in the workplace.
• Responsible for reporting discrepancies/damage to any stock.
• To correctly load and unload outbound, inbound and cross docked freight, correctly identifying and labelling goods and containers to ensure right destination is reached.
• As Warehouse Operative in Parts and Collection you will receive, collate, protect, pack and label goods for safe return to suppliers.
• To receipt and inspect returned cores and return to NDC for final core inspection.
• To report to Supervisor any problems with the physical aspects of stores operation such as damaged goods, out of stock situations, delivery shortages & discrepancies.
• Responsibility for housekeeping to a high standard to achieve minimum 3 star contamination control.
• Flexibility to meet changing customer demands.
• Flexibility in Saturday working.
• Potential branch cover at other facilities as and when required.
• Engaged and motivated to deliver personal development performance to meet objectives and KPI's.

Specific Skills:

• Problem-solving skills
• Communication, interpersonal and teamwork skills
• Time management and organisational skills
• Independence, self-motivation and initiative
• Flexibility and adaptability to different types of work
• Persuasive and personally motivated
• Oral and written communication, decision-making and judgement
• Negotiation skills
• Attention to detail, work accuracy/numeracy
• Quality orientation
• FLT License preferred but we are able to train

Knowledge:

• Organisational awareness
• HS&E policy awareness
• Knowledge of CAT products and systems (desirable)

Accountability:

• Ensure all cores returned are inspected in accordance with CAT guidelines to ensure maximum credit.
• Take personal responsibility to meet all ‘one to one’ objectives.
• Actively promote “Parts Direct” and Parts.CAT.com sales channels to customers using the collection point.
• Loading and unloading of freight using correct MHE and following correct safe handling procedures.
• Active involvement in the improvement and maintenance of the working areas and the “Collection Point” following 5S and Contamination Control procedures.
• Constant awareness of SHEQ obligations.
• Maintain commitments to “Our Promise”.
• Banking and Petty Cash reconciliation.
• Respond to any customer delivery queries within 1 hour.

Education and Experience:

• Good level of education
• Warehouse experience
• MHE Licences
• Excellent customer service experience – preferably customer facing
• Demonstrable experience in remote working
• Warehouse/Logistic qualification (desirable)

If this role is of interest then apply online today. At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.