At a Glance
- Tasks: Coordinate engineers to deliver top-notch service and ensure timely job completion.
- Company: Join Finning, the world's largest Caterpillar dealership with 90 years of excellence.
- Benefits: Enjoy competitive salary, annual bonus, healthcare, and family-friendly policies.
- Other info: Flexible working hours and opportunities for professional growth in a diverse workplace.
- Why this job: Make a real impact in a dynamic environment while mentoring a talented team.
- Qualifications: Background in plant, agricultural, or HGV engineering with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You’ll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard.
Using your background in plant, agricultural, or HGV engineering, you’ll act as the technical link between engineers and the control team—interpreting issues defining required works, and ensuring jobs are scoped, prioritised, and completed to a high standard. You’ll also mentor engineers, monitor performance, and ensure service processes are followed.
About Us
Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
What We Offer
- Competitive salary + annual bonus
- 25 days holiday + bank holidays (option to buy more)
- Pension up to 7% + share scheme
- Healthcare benefits (medical, dental, optical)
- Discounts platform + wellbeing support
- Family-friendly policies and enhanced parental leave
Key Responsibilities
- Manage and schedule engineering work to maximise productivity
- Assess and prioritise customer requests, allocating appropriate resources
- Monitor job progress, ensuring timely completion and accurate system updates
- Open/close work orders and support billing accuracy
- Lead, coach, and support a team of engineers (4–8)
- Maintain strong customer communication and service standards
Requirements
- Background in plant, agricultural, or HGV engineering
- Gas & Diesel Engine product knowledge
- Good knowledge of mobile and fixed equipment components and systems
- Understanding of warranty and commissioning processes
- Strong planning, organisation, and communication skills
- Ability to interpret technical issues and support non-technical teams
- Good IT skills (Microsoft Office)
- Experience in a similar role (desirable)
Education and Experience
- Foundational Engineering understanding and qualification
- Minimum of 3 years’ experience in a technical or mechanical engineering role
- Previous experience in a similar role within similar industry environment desirable
Hours – 41.5. Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required.
Working Environment
Office based
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round package.
If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today!
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Summary
Location: Leeds, GB
Type: Full time
Technical Service Controller employer: Finning
Finning is an excellent employer, offering a dynamic work environment in Southampton where you can thrive as a Field Engineer. With a strong commitment to employee growth, we provide comprehensive benefits including healthcare, annual bonuses, and generous holiday allowances, all while fostering a diverse and inclusive culture that prioritises customer service excellence.
