Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:SummaryFinning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a commercially driven and customer-focused Product Support Account Manager to join our team within the Energy and Transportation sector.Job Description:The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales through the effective management and development of a portfolio of new and existing customer accounts.You will play a key role in driving growth, strengthening customer relationships, and identifying new opportunities across aftermarket services. Acting as a trusted advisor to customers, you will promote tailored support solutions while collaborating internally to deliver best-in-class service and achieve ambitious sales targets.Responsibilities:Manage and develop an assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitabilityIdentify and convert new business opportunities, including lapsed accounts and campaign-driven leadsEstablish and grow Customer Value Agreements (CVA’s) with key and high-potential customersMaintain accurate and up-to-date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accountsDeliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cyclesPrepare and submit monthly activity reports and sales forecasts in a timely and professional mannerAct as the primary point of contact for customers, building trusted relationships with key decision-makers and influencersProactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomesCollaborate cross-functionally to maximise sales opportunities across product support and new equipment offeringsSupport, mentor, and share best practice with internal sales colleagues where requiredMonitor competitor activity and market trends, feeding insights back into the businessKnowledge, Skills & Experience:Minimum 2–3 years’ proven sales experience within a relevant product support or engineering-led, B2B environmentDemonstrable track record of achieving and exceeding revenue and margin targetsExperience managing customer accounts and developing long-term commercial relationshipsStrong negotiation and relationship management skillsAbility to interpret and work with technical and operational dataStrong organisation and planning capability with disciplined pipeline managementTeam player with the ability to collaborate across multiple functionsWhat We Offer: In addition to a competitive salary, commission, car/car allowance, 25 days holiday + bank holidays and up to 7% pension you will benefit from:A comprehensive benefits packageA supportive and collaborative work environmentOpportunities for professional growth and developmentAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.SummaryLocation: Southampton, GB; Ashford, GBType: Full time
Product Support Account Manager in Surrey employer: Finning
Finning is an excellent employer, offering a dynamic work environment in Southampton where you can thrive as a Field Engineer. With a strong commitment to employee growth, we provide comprehensive benefits including healthcare, annual bonuses, and generous holiday allowances, all while fostering a diverse and inclusive culture that prioritises customer service excellence.
