At a Glance
- Tasks: Lead service operations for major projects like HS2 and ensure top-notch customer satisfaction.
- Company: Join Finning, a leader in the construction industry with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous leave options.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in a high-profile role while developing your leadership skills.
- Qualifications: Experience in field service management and strong leadership abilities are essential.
The predicted salary is between 50000 - 65000 £ per year.
Position Overview
We are looking for an experienced and inspirational Field Service Manager to lead our service operations across the West Midlands region within our construction industry division, including support for the landmark HS2 project.
Based from our Cannock headquarters, this is a high‑profile leadership role responsible for driving operational excellence, customer satisfaction, safety performance and commercial success.
- Location
- Cannock, Staffordshire
Job Description
Lead Finning UK's field service operation from our Cannock headquarters, supporting customers across the West Midlands region and key infrastructure projects, including HS2.
Manage resources, operational costs and workforce planning to deliver exceptional customer service, strong business performance and sustainable growth.
Take ownership of capability and capacity planning to ensure the operation is equipped to meet current and future customer demand.
Drive a high‑performing service culture by creating and leading a service culture centred on customer excellence, collaboration and accountability.
Work closely with colleagues across the business to deliver outstanding operational performance while developing an engaged and motivated team focused on continuous improvement.
Champion a customer‑first approach across all areas of responsibility.
Through your team of Service Controllers and field engineers, ensure the consistent delivery of a high‑quality service experience that builds customer loyalty and long‑term relationships.
Continuously review performance and implement initiatives that enhance customer satisfaction and service delivery.
Act as a visible leader for Health, Safety, Environmental and Quality (HSEQ) standards.
Promote a positive safety culture through leadership, coaching and engagement, driving best practice across the operation.
Support safety initiatives, regional leadership activities and toolbox talks while embedding a culture of operational excellence.
Take accountability for the financial performance of the Cannock service operation.
Drive profitability by effectively managing service work‑in‑progress (SWIP), labour utilisation, cost control, cash collection and dispute resolution, ensuring both customer and business objectives are achieved.
Lead, coach and develop a team of Service Controllers and Field Engineers ensuring regular performance feedback, clear objectives and meaningful development plans.
Build leadership capability within the team and create an environment where employees can realise their full potential and contribute to business success.
Benefits
- A competitive salary
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Annual Bonus – 10%
- Car allowance
- Laptop and phone
- Up to 7% pension
- Life insurance
- Access to the company share scheme
- Private healthcare
- Enhanced maternity and paternity packages, family‑friendly policies, flexible working options
- Support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards
- Specific Skills
- Strong leadership skills with the ability to motivate, coach and develop high‑performing teams.
- Excellent communication and interpersonal skills, with the ability to build trusted relationships at all levels.
- Effective problem solver with a proactive and solutions‑focused approach.
- Strong influencing and negotiation skills.
- Ability to lead change and drive continuous improvement.
- Highly organised, with excellent planning and prioritisation skills.
- Commercially aware with strong numerical and analytical capability.
- Embodies and promotes Finning's values in everything they do.
- Knowledge
- Strong understanding of engineering service operations and associated cost and revenue drivers.
- Experience managing budgets, financial controls and operational performance metrics.
- Knowledge of heavy plant equipment or related industries.
- Proficient in Microsoft Office and business systems.
- Knowledge of the Caterpillar product range would be advantageous.
- Accountability
- Deliver safe, efficient and high‑quality service operations across the region.
- Lead Health & Safety performance with a commitment to achieving zero lost‑time injuries (LTIs).
- Contribute as a key member of the Finning UK & Ireland leadership team, supporting strategic objectives and business growth.
- Drive operational performance across labour utilisation, service quality, OTIF delivery and customer satisfaction metrics.
- Improve employee engagement and support the development of future talent within the business.
- Ensure financial and operational targets are consistently achieved.
Education and Experience
- Proven experience in a field service, workshop management or engineering leadership role.
- Strong financial management and budget control experience.
- Demonstrated ability to deliver results in a fast‑paced operational environment.
- Proven track record of developing, mentoring and leading successful teams.
- Experience within heavy equipment, construction, industrial or engineering sectors is desirable.
- Working Environment
- Office based
At Finning we believe that our people are the heart and soul of our company and fundamental to our success.
Our employees are rewarded with an attractive all‑round benefits package and various flexible benefits.
At Finning, we prioritize creating a diverse and inclusive environment.
We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.
We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is a forces‑friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
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StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Finning, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Manager at Finning.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Finning
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
