At a Glance
- Tasks: Lead a team of engineers to deliver top-notch customer service and optimise resources.
- Company: Join Finning, a global leader in construction plant and power generation.
- Benefits: Enjoy 25 days holiday, competitive salary, healthcare, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Apprentice-trained engineer with customer service experience and strong planning skills.
The predicted salary is between 36000 - 60000 £ per year.
Company:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service deliveryFinning are the largest Caterpillar dealership world-wide, specialising in Heavy Equipment, Machinery, and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.Job Description:Major Job FunctionsUnderstand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process.Planning and supply resources to ensure fulfilment of the customer’s service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers’ needs and business needs.Creation of Service quotes up to 3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor.Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance.BenefitsA competitive salary25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)Annual BonusLaptop and phoneCompany Rewards Platform (access to retailer discounts i.e., savings on holidays, entertainment and leading high street/online retailers)Up to 7% pensionShare Purchase Plan (provides an opportunity for Finning employees to buy Finning Shares)healthcare benefits (medical, optical, hearing, dentistry)You will benefit from enhanced maternity and paternity packages and new child payments to support new parents, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.Specific SkillsA strong sense of care for our customers ensuring they receive the best experience from FinningGood organizerGood communicatorChampions for SafetyLives and promotes the Finning ValuesKnowledgeKnowledgeGood knowledge of mobile and fixed equipment components and systems Financially/commercially awareGood knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)AccountabilityAccountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction.Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix.Communicate to the customer throughout the entire service delivery processEducation and ExperienceFoundational Engineering understanding and qualificationIdeally, Advanced level of engineering aptitudeMinimum of 3 years’ experience in a technical or mechanical engineering rolePrevious experience in a similar role within similar industry environment desirableWorking EnvironmentOffice basedAt Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.SummaryLocation: Peterborough, GBType: Full time
Service Controller in Peterborough employer: Finning
Finning is an excellent employer, offering a dynamic work environment in Southampton where you can thrive as a Field Engineer. With a strong commitment to employee growth, we provide comprehensive benefits including healthcare, annual bonuses, and generous holiday allowances, all while fostering a diverse and inclusive culture that prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Controller role.
✨Tip Number 2
Prepare for interviews by researching Finning and understanding their values. Be ready to discuss how your skills in customer service and team management can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing engineers and optimising service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Finning team.
We think you need these skills to ace Service Controller in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Controller role. Highlight your experience in customer service and team management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Off Your Skills:Don’t hold back on showcasing your planning and organisational skills. Mention any relevant experience you have with managing work orders or optimising resources. This will help us see how you can contribute to our team's success.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and attention to detail, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Finning
✨Know Your Stuff
Make sure you brush up on your knowledge of gas and diesel engines, as well as the specific systems mentioned in the job description. Being able to discuss these topics confidently will show that you're serious about the role and understand the technical aspects involved.
✨Customer Service Focus
Since this role heavily involves customer interaction, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you prioritised customer needs and how you resolved issues effectively.
✨Show Your Organisational Skills
Be ready to discuss how you plan and organise tasks, especially when managing multiple work orders. You might want to share specific strategies or tools you use to keep everything on track, as this will demonstrate your ability to handle the demands of the role.
✨Team Player Attitude
Highlight your experience working as part of a team, especially in mentoring or guiding others. Discuss how you’ve contributed to team success and maintained high levels of service delivery, as this aligns perfectly with what Finning is looking for in a Service Controller.
