Field Service Engineer in Peterborough

You will be tasked with responding to customers’ field repair and service requests, diagnosing issues while providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.

You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.

As a Finning Engineer, you will receive:

• Salary £39,720 - £45,118
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retail discounts and other employee rewards)
• Life insurance
• Laptop, phone, and van
• Industry leading CAT product training
• Overtime

Main Job Functions:

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch.
• Contact customer’s site management to register arrival and presence on site and ensure knowledge of customer procedures.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment.
• Provide comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts.
• Undertake repair and service work on the machine to the agreed work plan.

Specific Skills:

• Work autonomously on own initiative as well as part of a team.
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills.
• Motivated and dynamic self-starter.

Education And Experience:

• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting).
• Served as a field service engineer for a significant period or development opportunity for a qualified apprentice.
• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Heavy Earth Moving equipment operating knowledge.
• LDV driving licence.
• Experience of a variety of construction and static machines essential.

At Finning, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today!

At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.