Hire and Service Controller

Position Overview

SITECH are the exclusive dealer for Trimble’s machine control systems and experts in deploying site positioning systems, construction site software and delivering first‑class training and professional services. We are looking for a Hire Controller to play a key role in supporting our rental customers, managing hire fleet activity and ensuring an outstanding customer experience from start to finish. This is a 12‑month fixed‑term contract.

Company

Sitech Technology Systems Ltd

Number of Openings

1

Worker Type

Temporary (Fixed Term)

Job Description

As the first point of contact for hire customers, the Hire Controller will coordinate hire contracts, on‑hires, off‑hires, deliveries, collections and fleet utilisation, while working closely with internal teams and suppliers to ensure customer expectations are exceeded.

Key Responsibilities

• Managing the full hire contract process, including on‑hires, off‑hires, extensions and customer administration.
• Processing customer orders accurately and efficiently.
• Coordinating equipment deliveries and collections to meet customer requirements.
• Monitoring hire fleet utilisation and availability to maximise customer satisfaction and profitability.
• Acting as the primary point of contact for rental customers, providing exceptional service and support.
• Building strong relationships with customers and providing quotations for service and repair requirements.
• Working closely with sales, workshop, operations, customer support and supplier partners to ensure equipment and services are delivered on time.
• Resolving invoice queries and disputes in a timely manner, working with customers, suppliers and finance teams.
• Maintaining accurate records, contracts, quotations and fleet information.
• Supporting the regional sales team with sales administration and order processing activities.
• Ensuring all hire‑related documentation and systems are kept up to date and compliant with company procedures.

Knowledge, Skills and Experience

• Experience working within a hire, service, workshop or fleet management environment.
• Knowledge of construction equipment, heavy equipment or related technology products.
• Proven ability to deliver excellent customer service and build strong customer relationships.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent verbal and written communication skills.
• Experience using Microsoft Office, including Excel, Word and Outlook.
• Knowledge of sales order processing and administration systems.

What We Offer

In addition to a competitive salary, bonus and 25 days holiday, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Equal Opportunity

We prioritize creating a diverse and inclusive environment. We are proud to be an equal‑opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental or physical disabilities. We are committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you require an adjustment at any point during the recruitment process, please inform your recruiter. We are a forces‑friendly employer, having signed the Armed Forces Covenant, and pledge to treat those who serve or have served in the armed forces and their families fairly.