Graduate - Service Operations in Glasgow

The Finning Service - Operations Graduate role is designed to build operational, analytical and technical capability and develop future service, engineering and technical leaders within the organisation.

Learn and apply mechanical, electrical or electronic engineering skills on Caterpillar and associated equipment.

• Lead or support structured improvement projects focused on efficiency, cost reduction and service performance.
• Support planned maintenance, inspection and servicing activities under supervision.
• Assist with fault diagnosis, troubleshooting and repair activities using approved procedures.
• Use diagnostic tools, systems and technical documentation to support equipment reliability.
• Analyse service processes and identify opportunities to improve efficiency, quality and customer experience.
• Support continuous improvement initiatives (e.g. Lean, waste reduction, standardisation, digital process improvements).
• Collect and interpret operational data to support decision‑making and performance improvement.
• Work collaboratively with experienced engineers, supervisors and technical specialists.
• Maintain accurate service records, reports and documentation.
• Actively engage in technical training, safety programmes, coaching and performance feedback.
• Demonstrate Finning values and safety leadership in all workshop and site activities.

Competencies

• Create Safe Environments: Focuses on creating and contributing to a diverse, inclusive, and positive workplace where people are motivated to do their best.
• Build Loyalty: Focuses on building strong relationships to deliver common goals. It is about continuously paying attention to customer needs and adapting as these evolve.
• Ensure Accountability: Focuses on transparency and reliability, ensuring goals are met by holding self and others accountable for meeting commitments and maintaining high standards.
• Prepare and Deliver: Focuses on effective planning, resource management and prioritising work to meet commitments aligned with the company goals.

Specific Skills

• Technical aptitude – ability to learn mechanical, electrical and hydraulic systems.
• Problem‑solving – structured approach to fault finding and diagnosis.
• Analytical thinking – ability to interpret data and identify trends/opportunities.
• Process improvement mindset – identifying inefficiencies and suggesting practical solutions.
• Commercial awareness – understanding impact of service performance on cost and customer outcomes.
• Manual and practical skills – working safely with tools, equipment and components.
• Attention to detail – following procedures and technical standards accurately, as well as identifying potential for efficiency through inventions and process/control updates.
• Communication – explaining technical issues clearly to supervisors and team members.
• Teamwork – working effectively within workshop and field‑based teams.
• Safety awareness – understanding and applying safe systems of work.

Knowledge

• Foundational understanding of mechanical, electrical or electronic engineering principles.
• Awareness of preventative maintenance and inspection processes.
• Understanding of fault diagnosis principles and root cause analysis (developed during role).
• Awareness of service operations processes and performance metrics (e.g. utilisation, turnaround time, cost efficiency).
• Basic understanding of continuous improvement methodologies (Lean, problem‑solving frameworks, etc.).
• Awareness of the importance of equipment reliability, uptime and safety for customers.
• Understanding of how service quality impacts customer satisfaction and operational performance.
• Ability to work through problems systematically and propose and implement changes that improve efficiency and/or customer experience.

Accountability

• Supporting planned maintenance and service activities in line with schedules and procedures.
• Ensuring work is carried out safely, complying with Finning and site safety standards.
• Identifying and escalating opportunities to improve processes, efficiency and customer outcomes.
• Contributing to continuous improvement initiatives within the Service function.
• Accurate completion of job cards, inspection reports and service documentation.
• Escalating issues, faults or risks appropriately to supervisors.
• Maintaining a professional approach when interacting with colleagues and customers.
• Supporting projects that enhance customer experience.

Education & Experience

Completed undergraduate degree (Level 6 or equivalent) in a relevant technical discipline such as:

• Mechanical Engineering
• Electrical or Electronic Engineering
• Mechatronics
• Automotive, Plant, Marine or Heavy Equipment Engineering
• Engineering Technology or similar technical field

Or an equivalent qualification that provides strong engineering fundamentals aligned to service operations.

No prior full‑time professional service engineering experience required. Experience gained through academic study, industrial placements, workshops, apprenticeships, part‑time or voluntary roles is sufficient where it demonstrates one or more of the following:

• Exposure to hands‑on mechanical or technical work.
• Application of safe working practices.
• Use of tools, equipment or diagnostic systems.
• Ability to follow procedures and technical instructions.
• Understanding of operational discipline and teamwork.

At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.