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- Tasks: Diagnose and repair plant equipment while providing top-notch customer service.
- Company: Join Finning, a global leader in heavy machinery and engineering.
- Benefits: Enjoy competitive salary, healthcare, flexible working, and generous holiday allowance.
- Why this job: Make a real impact by solving problems and helping customers succeed.
- Qualifications: Apprentice trained or experienced engineer with strong communication skills.
- Other info: Be part of a diverse team with excellent training and career growth opportunities.
The predicted salary is between 34700 - 39600 £ per year.
You will be tasked with responding to customers’ field repair and service requests, diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.
You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.
As a Finning Engineer, you will receive:
- Salary £39,720 - £45,118
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retail discounts and other employee rewards)
- Life insurance
- Laptop, phone, and van
- Industry leading CAT product training
- Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions:
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required. Provide comprehensive detail to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Specific Skills:
- Work autonomously on own initiative as well as part of a team
- Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
- Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
- Effective problem solver with strong analytical skills
- Motivated and Dynamic Self-starter
Education And Experience:
- Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice
- Knowledge in the use of field-based diagnosis tools and equipment essential
- Heavy Earth Moving equipment operating knowledge
- LDV driving licence
- Experience of a variety of construction and static machines essential
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today!
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Field Engineer in Gateshead employer: Finning
Contact Detail:
Finning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in Gateshead
✨Tip Number 1
Get to know the company inside out! Research Finning, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing equipment issues, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current or former Finning employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Finning family!
We think you need these skills to ace Field Engineer in Gateshead
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your outstanding customer service skills. We want to see how you’ve gone above and beyond to meet customer needs in the past.
Demonstrate Your Technical Knowledge: Don’t hold back on showcasing your in-depth knowledge of plant equipment. We’re looking for candidates who can diagnose issues effectively, so share any relevant experiences or training you've had.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people at Finning, and we can’t wait to hear from you!
How to prepare for a job interview at Finning
✨Know Your Stuff
Make sure you brush up on your knowledge of plant equipment and field-based diagnosis tools. Be ready to discuss specific examples from your experience where you've successfully diagnosed and resolved mechanical or electrical issues.
✨Customer Focus is Key
Since the role requires outstanding customer focus, think about times when you've gone above and beyond for a customer. Prepare to share these stories to demonstrate your ability to build positive relationships and understand customer needs.
✨Practice Problem-Solving
Be prepared to tackle hypothetical scenarios during the interview. Think through how you would approach diagnosing a problem on-site, and be ready to explain your thought process clearly and logically.
✨Show Your Team Spirit
While the role involves working autonomously, teamwork is still important. Have examples ready that showcase your ability to collaborate with others, especially in high-pressure situations. This will highlight your adaptability and communication skills.
