At a Glance
- Tasks: Support customers via phone and email, delivering excellent service and gaining valuable experience.
- Company: Join Finning, a leading company in the engineering industry with a supportive culture.
- Benefits: Paid internship, 25 days holiday, professional growth opportunities, and a comprehensive benefits package.
- Other info: Diverse and inclusive workplace with opportunities for all backgrounds.
- Why this job: Kick-start your career this summer while developing essential skills in a dynamic environment.
- Qualifications: Currently studying or recently completed A-Levels or degree; strong communication skills required.
The predicted salary is between 14 - 12 £ per hour.
Looking to kick‑start your career this summer? Join Finning as a Customer Service Intern and gain hands‑on experience in a fast‑paced, customer‑focused environment. This is a paid internship, from July to the end of September, offering students the opportunity to gain valuable real‑world experience while being paid at the national minimum wage for their age group.
The Customer Service Internship is ideal for students who want to develop their communication, teamwork, and business skills. You will be the first point of contact for customers, supporting enquiries, learning how to deliver excellent service, and gaining exposure to sales and digital customer channels. With full training provided, this role offers a great opportunity to build confidence, develop transferable skills, and gain valuable insight into customer service, operations, and the engineering industry.
Responsibilities:
- Provide a professional and friendly first point of contact, supporting customers via phone and email
- Listen to customer needs and direct queries to the appropriate team or advisor
- Deliver a positive customer experience on every interaction
- Accurately record customer information and updates in internal systems
- Support the team in meeting service‑level targets (e.g. timely call and email handling)
- Promote digital tools and services to help customers access information quickly
- Identify opportunities to highlight Finning parts and services where appropriate
- Assist with general administrative tasks and team activities
- Take part in training to build product, system, and customer service knowledge
Knowledge, Skills & Experience:
- Currently studying or recently completed A‑Levels, college, or a degree
- Strong communication skills and confidence engaging with people
- Customer‑focused mindset with a positive and enthusiastic attitude
- Willingness to learn and take on new challenges
- Good attention to detail and ability to multitask
- Basic IT skills (e.g. Microsoft Office)
- Ability to work both independently and as part of a team
- Interest in customer service, business, or engineering (desirable, not essential)
- Previous customer‑facing experience is beneficial but not required
What We Offer:
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces‑friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Customer Service Intern employer: Finning
Finning (UK) Ltd is an excellent employer for aspiring professionals, offering a dynamic and supportive environment where interns can thrive. With a focus on employee growth, comprehensive training, and a commitment to diversity and inclusion, this paid Customer Service Internship provides invaluable real-world experience in the engineering industry while fostering essential skills in communication and teamwork. Located in a collaborative workplace, interns will enjoy a culture that values their contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Intern
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Finning for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Service Intern
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Finning know you’re keen to grow alongside their team.
How to prepare for a job interview at Finning
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Finning.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
