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- Tasks: Manage key customer accounts and drive growth in parts, service, and machine sales.
- Company: Finning, the world's largest Caterpillar dealer, known for exceptional customer experiences.
- Benefits: Competitive salary, commission, car allowance, 25 days holiday, and comprehensive benefits package.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Join a dynamic team where your contributions matter and career growth is supported.
- Qualifications: Experience in product support, strong commercial awareness, and excellent interpersonal skills.
The predicted salary is between 40000 - 50000 £ per year.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and commercially driven Customer Account Manager to join our team.
The Customer Account Manager will manage and develop a defined portfolio of key strategic accounts within the quarrying and extraction sectors. You will identify and maximise growth opportunities across Parts, Service and Machine (New, Used and Rental) sales, contributing directly to revenue and profitability targets. Using a total cost of ownership approach, you will leverage technology, fleet management insights and a robust rebuild and contract strategy to deliver sustainable, long‑term value. With a consultative style and a focus on becoming a trusted expert, you will help customers optimise their operational performance and equipment lifecycle.
Key Responsibilities- Manage and grow strategic customer accounts by delivering the company’s growth strategy and building strong relationships at all organisational levels.
- Provide consultative technical and commercial support, becoming a trusted expert in equipment operation, lifecycle planning and ownership strategies.
- Use telematics, performance data, diagnostics and SOS (Oil Sampling) insights to anticipate issues, prevent failures and maximise machine uptime.
- Champion Sales Excellence through effective CRM usage, accurate quoting, opportunity management and proactive dispute resolution.
- Collaborate with internal teams to deliver customer solutions and conduct site surveys that identify operational and commercial improvement opportunities.
- Achieve revenue, gross profit, CVA and customer loyalty (NPS) targets for assigned accounts.
- Relevant experience in the product support sector, with proven success in achieving targets.
- Mechanical knowledge of heavy mobile equipment (HME).
- Strong commercial and operational awareness of equipment lifecycle ownership.
- Experience in an aftermarket or service‑driven environment.
- Aftermarket go‑to‑market experience from a service‑based organisation.
- Strong interpersonal and networking abilities within the industry.
- Excellent influencing and negotiation skills.
- Ability to interpret technical data and present insights clearly and confidently to senior stakeholders.
- A comprehensive benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary, commission, car or car allowance, 25 days holiday, life insurance, up to 7% pension, and access to the company’s share scheme.
We offer a dynamic work environment where your contributions are valued and your career growth is supported. If you are enthusiastic about sales and building customer relationships, ready to take on a new challenge, we want to hear from you.
Equal Employment OpportunityAt Finning, we prioritize creating a diverse and inclusive environment. We are an equal‑opportunity employer and do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. We provide reasonable accommodations for individuals with disabilities and support armed forces personnel and families. Finning is a forces‑friendly employer.
Customer Account Manager employer: Finning
Contact Detail:
Finning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your mechanical knowledge and experience with heavy mobile equipment during interviews. Use real-life examples to demonstrate how you've maximised machine uptime and improved customer relationships.
✨Tip Number 3
Be proactive! Research Finning and its services thoroughly. Understand their growth strategy and think about how you can contribute to it. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your relevant experience in product support and any mechanical knowledge you have about heavy mobile equipment. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer relationships and sales. Tell us why you're excited about the opportunity at Finning and how you can contribute to our growth strategy.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and drive revenue. Use numbers and examples to illustrate your success in previous positions – we love a good success story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Finning
✨Know Your Customer Account Management
Familiarise yourself with the key responsibilities of a Customer Account Manager. Understand how to manage and grow strategic accounts, and be ready to discuss your experience in building strong relationships and delivering growth strategies.
✨Showcase Your Technical Knowledge
Brush up on your mechanical knowledge of heavy mobile equipment. Be prepared to discuss how you’ve used technical data and insights to optimise equipment performance and lifecycle planning in previous roles.
✨Demonstrate Your Consultative Approach
Prepare examples of how you've provided consultative support in past positions. Highlight your ability to become a trusted expert for clients, using a consultative style to address their needs and improve operational performance.
✨Be Ready to Discuss Sales Excellence
Think about your experience with CRM systems and how you've managed sales opportunities. Be ready to share specific examples of how you've achieved revenue targets and resolved disputes proactively in a service-driven environment.