At a Glance
- Tasks: Solve product issues and support new product introductions in the mining equipment sector.
- Company: Join Finning, the world's largest Caterpillar dealership with 90 years of service excellence.
- Benefits: Enjoy a competitive salary, generous leave, bonuses, and comprehensive healthcare benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by resolving critical issues and enhancing product reliability.
- Qualifications: 7-10 years experience with Caterpillar products and strong engineering background required.
Position Overview
Working closely with Caterpillar and our customer base, you will be responsible for handling new and existing product problems.
This could be anything from engine failure to proactively evaluating and eliminating potential failures.
Timely solutions are imperative with a proactive approach to minimizing impact to the business.
You will also support new product introduction by working closely with Caterpillar on close field follow programs.
- Company
- Finning (UK) Ltd
- Number of Openings
- Worker Type
- Permanent
Job Description
Finning are the world's largest Caterpillar dealership delivering unrivalled service for 90 years.
We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
- Major Job Functions
- Identify & co-ordinate product problem resolution. Maintain product problem, risk, resolution & status report in Dealer product problem management system (DPPM) via DSN.
- Work closely with Suppliers to improve product reliability & warranty expense.
Monthly review with Caterpillar technical reps & service engineers demonstrating the output from the meeting (DPPM).
Proactive approach via service letter, PIQ & field follow programmes.
- Develop & maintain relationships with the service delivery network.
Visibility within the service operations e. g. engineer tool box talks.
Proactive communication of technical information via engineer forum.
Provide coaching and mentoring for the technical network.
- On-site critical customer / product problem assistance.
Co-ordinate and assist service operations with on-site support to reduce customer & business impact including failure analysis & fire/incident investigation.
- As a Finning Employee you will receive
- A competitive salary
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Annual Bonus
- Laptop and phone
- The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
- Specific Skills
- Good interpersonal skills
- Fully conversant with Caterpillar & Finning computer systems including, but not limited to: Service Information System, Electronic Technician, Dealer Business System, Service Information Management System, Continuous Product Improvement, Dealer Solutions Network, Dealer Product Support Search, CAT Product Information System, Finning Product Problem Management, Proficient with Microsoft business systems (Word, Excel, Power Point, Access, Outlook), Attention to Process, Customer Service
- Knowledge
- Deep understanding of Caterpillar business structure and systems
- Accountability
- Produce monthly top five issues report to Service Technical Supervisor.
- Provide information and Technical Support to Engineers to enable the first-time fix.
- Product problem resolution in order to prohibit potential exposure of what could be up to £500k, worst case scenario.
- Internal/external customer satisfaction.
- Service response time.
- DSN completion rate & satisfaction survey completion percentage.
- PPM data accuracy. Safety & Priority PIP completion metrics.
- PIQ DSN completion rate within predetermined time lines.
- Financial: Reduce E&T Business Risk by £250-500K per annum.
Education And Experience
- 7-10 years’ experience of working with Caterpillar products
- Engineering Apprenticeship plus 5-10 years of general engineering experience
- Experience of Caterpillar business structure and systems
- 6-sigma green belt accredited
- Experience of Caterpillar warranty procedures and reporting systems
At Finning we believe that our people are the heart and soul of our company and fundamental to our success.
Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
At Finning, we prioritize creating a diverse and inclusive environment.
We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.
We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
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Technical Support Engineer (Mining Equipment) in Cardiff employer: Finning
Finning is an excellent employer, offering a dynamic work environment in Southampton where you can thrive as a Field Engineer. With a strong commitment to employee growth, we provide comprehensive benefits including healthcare, annual bonuses, and generous holiday allowances, all while fostering a diverse and inclusive culture that prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Mining Equipment) in Cardiff
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer (Mining Equipment) role you’re after at Finning.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Finning a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Finning.
✨Apply Through Company Websites
When you spot a role like Technical Support Engineer (Mining Equipment) at Finning, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Engineer (Mining Equipment) in Cardiff
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer (Mining Equipment), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Finning a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Finning specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Finning
✨Brush Up on Core Engineering Principles
Before heading into the interview with Finning, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Finning want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
