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- Tasks: Diagnose and repair Caterpillar engines and generators in the field.
- Company: Join Finning, a global leader in heavy machinery and engineering.
- Benefits: Enjoy 25 days holiday, competitive salary, healthcare, and a company share scheme.
- Why this job: Make a real impact with hands-on work and industry-leading training.
- Qualifications: Experience as a service engineer and knowledge of diesel engines required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 39720 - 45118 £ per year.
As a Finning Engineer you will receive:
- Salary £39,720 - £45,118
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Refer a friend bonus
- Employee reward platform (retail discounts and other employee rewards)
- Life insurance
- Laptop and phone, van
- Industry leading CAT product training
- Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions
- You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required.
- Provide comprehensive detail to allow Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
- Undertake repair and service work on a variety of Caterpillar engines and generators.
Education and Experience
- LDV driving licence.
- Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
- Experience of a variety of gas and diesel engines, generators both LV and HV.
Knowledge
- Knowledge in the use of field-based diagnosis tools and equipment essential.
- Experience with assembly and disassembly of diesel engines and components.
- Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
- Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.
- Experience of a variety of gas and diesel engines, generators both LV and HV.
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today.
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Field Service Engineer in Cardiff employer: Finning
Contact Detail:
Finning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Finning. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience with diesel engines and customer service can shine through. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! If you've got any hands-on experience with Caterpillar engines or field-based diagnosis tools, make sure to highlight that during your chat. Real-life examples can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with gas and diesel engines, and any relevant training you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your knowledge of Caterpillar engines and your customer service skills.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and solved problems in the past. We love candidates who can think on their feet and provide solutions efficiently, so make sure to showcase those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Finning!
How to prepare for a job interview at Finning
✨Know Your Stuff
Make sure you brush up on your knowledge of Caterpillar engines and generators, especially the 3400, 3500, and 3600 series. Familiarise yourself with field-based diagnosis tools and be ready to discuss your hands-on experience with gas and diesel engines.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share specific examples of how you've diagnosed and resolved equipment issues in the past. Highlight your ability to communicate effectively with customers and provide clear, detailed information about repairs.
✨Understand the Company Culture
Finning values diversity and inclusion, so it’s a good idea to demonstrate your understanding of these principles. Be ready to discuss how you can contribute to a positive work environment and support your colleagues, especially in a team of over 40 mental health first aiders.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the training opportunities available, the team dynamics, or how they support employees' wellbeing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
