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- Tasks: Manage and grow key customer accounts in the quarrying and extraction sectors.
- Company: Finning, the world's largest Caterpillar dealer, known for exceptional customer experiences.
- Benefits: Competitive salary, commission, car allowance, 25 days holiday, and a comprehensive benefits package.
- Why this job: Join a dynamic team where your contributions are valued and career growth is supported.
- Qualifications: Experience in product support, strong commercial awareness, and excellent interpersonal skills.
- Other info: Diverse and inclusive work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and commercially driven Customer Account Manager to join our team.
The Customer Account Manager will manage and develop a defined portfolio of key strategic accounts within the quarrying and extraction sectors. In this pivotal role, you will identify and maximise growth opportunities across Parts, Service and Machine (New, Used and Rental) sales, contributing directly to revenue and profitability targets. Using a total cost of ownership approach, you will leverage technology, fleet management insights and a robust rebuild and contract strategy to deliver sustainable, long‑term value. With a consultative style and a focus on becoming a trusted expert, you will help customers optimise their operational performance and equipment lifecycle.
Key Responsibilities- Manage and grow strategic customer accounts by delivering the company’s growth strategy and building strong relationships at all organisational levels.
- Provide consultative technical and commercial support, becoming a trusted expert in equipment operation, lifecycle planning and ownership strategies.
- Use telematics, performance data, diagnostics and SOS (Oil Sampling) insights to anticipate issues, prevent failures and maximise machine uptime.
- Champion Sales Excellence through effective CRM usage, accurate quoting, opportunity management and proactive dispute resolution.
- Collaborate with internal teams to deliver customer solutions and conduct site surveys that identify operational and commercial improvement opportunities.
- Achieve revenue, gross profit, CVA and customer loyalty (NPS) targets for assigned accounts.
- Relevant experience in the product support sector, with proven success in achieving targets.
- Mechanical knowledge of heavy mobile equipment (HME).
- Strong commercial and operational awareness of equipment lifecycle ownership.
- Experience in an aftermarket or service‑driven environment.
- Commercial and operational understanding of lifecycle ownership of equipment.
- Aftermarket go to market experience from a service-based organisation.
- Strong interpersonal and networking abilities within the industry.
- Excellent influencing and negotiation skills.
- Ability to interpret technical data and present insights clearly and confidently to senior stakeholders.
In addition to a competitive salary, commission, car or car allowance, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are enthusiastic about sales and building customer relationships, ready to take on a new challenge, we want to hear from you. At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Customer Account Manager in Cardiff employer: Finning
Contact Detail:
Finning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at Finning on LinkedIn or through industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Finning’s products and services, especially in the quarrying and extraction sectors. Show us you’re not just another candidate but someone who understands our business and can contribute to our growth.
✨Tip Number 3
Practice your consultative selling skills. Be ready to demonstrate how you can build strong relationships with customers and provide them with tailored solutions. We want to see that you can be a trusted expert for our clients!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Finning.
We think you need these skills to ace Customer Account Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing accounts and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit. Be sure to mention your understanding of the quarrying and extraction sectors.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet targets and build strong customer relationships. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Finning
✨Know Your Accounts
Before the interview, dive deep into the key strategic accounts you'll be managing. Understand their needs, challenges, and how Finning's solutions can help them. This will show your proactive approach and readiness to contribute from day one.
✨Showcase Your Technical Knowledge
Brush up on your mechanical knowledge of heavy mobile equipment. Be prepared to discuss how you can leverage technology and performance data to optimise equipment lifecycle and prevent failures. This will demonstrate your expertise and consultative style.
✨Demonstrate Relationship Building Skills
Think of examples where you've successfully built strong relationships in previous roles. Highlight your interpersonal skills and how you've influenced stakeholders at various levels. This is crucial for a Customer Account Manager role.
✨Prepare for Scenario Questions
Anticipate questions about how you'd handle specific situations, like resolving disputes or collaborating with internal teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
