Service Technical Trainer in Cannock

Are you a natural leader? Do you have a passion for sharing your knowledge and thrive when watching others develop and grow? Do you have strong experience within Electric Power or Plant Maintenance Discipline? As the UK and Ireland's CAT dealership, Finning UK are continuing to develop the strongest talent in the marketplace and are looking for a Service Technical Trainer to join our Learning and Development Team. As Service Technical Trainer your role will be to create & deliver technical training for Service engineers across the business.

Major Job Functions

• Support the delivery of the training calendar for technical training within Finning by working with Business Partner for Service and identified SMEs across the business.
• Work closely in conjunction with all Training Team Members to support the production of the Technical Training curriculum for engineers within Finning UK&I.
• Plan courses in line with Cat’s Technician Career Development Programme (TCDP) integrated with NPI and technical training requirements.
• Develop and deliver training programmes for engineers and customers, ensuring training is delivered to meet both CAT and Finning standards and specification and adopts a safety and customer service culture.
• Utilising blended learning techniques to maximise training opportunities for Finning employees.
• Ensuring that training is delivered to meet the current service specification and adopts a safe, inclusive and customer service culture.
• Work closely with co‑ordinators to schedule courses and maximise attendance.

Benefits

• A competitive salary
• 25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• Company Rewards Platform (access to retailer discounts i.e., savings on holidays, entertainment and leading high street/online retailers)
• Up to 7% pension
• Share Purchase Plan (provides an opportunity for Finning employees to buy Finning Shares)
• Health care benefits (medical, optical, hearing, dentistry)
• You will benefit from enhanced maternity and paternity packages and new child payments to support new parents, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.

Specific Skills

• Good project management and planning/organisation skills
• Engaging training delivery style
• Basic Excel Microsoft Office skills, intermediate Word and PowerPoint skills
• Ability to deliver accredited programmes
• Able to demonstrate mentoring and facilitation skills
• Flexibility and adaptability to a rapidly changing commercial environment
• Works on own initiative
• Motivated and dynamic self-starter
• Effective problem-solver

Knowledge

• Practical working knowledge of Caterpillar product range
• Appreciation of different learning methodologies
• Willingness to learn and develop professionally

Accountability

• Responsible for the day-to-day delivery of the Service technical training in the UK and Ireland under the direction of the Business Partner for Service.
• Ensure any training delivered adheres to relevant codes of practice and legislation, maintaining records of training and assessment as appropriate.
• Continuously assess and evaluate the effectiveness of training programmes, making improvements as appropriate.
• Provide guidance, direction and advice on technical training.
• Supervise all training courses to maintain safety of all involved and maximise learning.
• Maintain product knowledge on product responsibilities.
• Keeping training courses current with products, procedures, tooling and training aids.
• Maintain Service Training workshops to meet requirements of SHEQ and contamination control.
• Ensure positive feedback and high satisfaction ratings from course delegates.

Education & Experience

• Essential: 5 years working on heavy plant or diesel generators
• Evidence of continuous professional development
• Ability to build and maintain positive relationships and engage with a wide range of individuals with varying levels of seniority
• Desirable: Relevant qualification in training delivery or learning and development. Certified training qualification (TAQA, A1, Assessor award) or equivalent.
• Experience of CAT product range
• Coaching or Mentoring certificate.
• Experience of vocational learning provision
• Assessor Qualified
• Experience of supervising others

This role includes responsibility for training across the UK & Ireland and may be required to travel to support the business from time to time.

At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. We are committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.