At a Glance
- Tasks: Deliver exceptional customer service and provide expert technical advice to clients.
- Company: Join Finning, the world's largest Caterpillar dealer, known for innovation and support.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and a comprehensive benefits package.
- Other info: Dynamic workplace with opportunities for professional growth and a commitment to inclusivity.
- Why this job: Make a real impact in a collaborative environment while growing your career.
- Qualifications: Experience in technical sales or customer service with strong problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a motivated Sales Advisor to join our team and be part of a company that values your contributions and supports your growth.
Are you passionate about delivering exceptional customer service and have a knack for technical problem-solving? Join our dynamic team at Finning as a Sales Advisor and play a key role in supporting our customers with expert advice, technical insight, and tailored parts solutions. This is your opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused, collaborative environment.
- Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
- Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
- Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
- Analyse technical data to upsell and cross-sell complementary parts and services.
- Support and coach junior team members, sharing your technical expertise to build team capability.
Knowledge, Skills & Experience:
- Proven track record in a technical sales or customer service role
- Strong diagnostic and problem-solving abilities
- Excellent communication and negotiation skills
- Customer-centric mindset with a resilient and goal-oriented approach
- Ability to optimise sales opportunities and navigate CRM systems
- Team player with a proactive and responsive attitude
What We Offer: In addition to a competitive salary, bonus, 25 days holiday, up to 7% pension and life insurance, you will benefit from a comprehensive benefits package, a supportive and collaborative work environment, and opportunities for professional growth and development.
Why Join Us: At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Summary
Location: Cannock, GB
Type: Full time
Holiday Advisor (Sales Advisor) (Permanent) in Cannock employer: Finning
Finning (UK) Ltd is an exceptional employer, offering a supportive work culture within our flagship preparation workshop in Cannock. Employees benefit from competitive salaries, comprehensive healthcare, generous holiday allowances, and opportunities for personal growth, all while contributing to significant infrastructure projects. With a strong commitment to diversity and inclusion, as well as a focus on employee wellbeing, Finning provides a rewarding environment for those looking to advance their careers in the mechanical engineering field.
