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- Tasks: Manage key customer accounts and drive growth in parts, service, and machine sales.
- Company: Join Finning, the world's largest Caterpillar dealer, known for exceptional customer experiences.
- Benefits: Enjoy a competitive salary, commission, car allowance, 25 days holiday, and professional development.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be a trusted expert, optimise customer operations, and make a real impact in a dynamic environment.
- Qualifications: Experience in product support, strong commercial awareness, and excellent interpersonal skills.
The predicted salary is between 40000 - 50000 £ per year.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and commercially driven Customer Account Manager to join our team.
The Customer Account Manager will manage and develop a defined portfolio of key strategic accounts within the quarrying and extraction sectors. You will identify and maximise growth opportunities across Parts, Service and Machine (New, Used and Rental) sales, contributing directly to revenue and profitability targets. Using a total cost of ownership approach, you will leverage technology, fleet management insights and a robust rebuild and contract strategy to deliver sustainable, long‑term value. With a consultative style and a focus on becoming a trusted expert, you will help customers optimise their operational performance and equipment lifecycle.
Key Responsibilities- Manage and grow strategic customer accounts by delivering the company’s growth strategy and building strong relationships at all organisational levels.
- Provide consultative technical and commercial support, becoming a trusted expert in equipment operation, lifecycle planning and ownership strategies.
- Use telematics, performance data, diagnostics and SOS (Oil Sampling) insights to anticipate issues, prevent failures and maximise machine uptime.
- Champion Sales Excellence through effective CRM usage, accurate quoting, opportunity management and proactive dispute resolution.
- Collaborate with internal teams to deliver customer solutions and conduct site surveys that identify operational and commercial improvement opportunities.
- Achieve revenue, gross profit, CVA and customer loyalty (NPS) targets for assigned accounts.
- Relevant experience in the product support sector, with proven success in achieving targets.
- Mechanical knowledge of heavy mobile equipment (HME).
- Strong commercial and operational awareness of equipment lifecycle ownership.
- Experience in an aftermarket or service‑driven environment.
- Aftermarket go‑to‑market experience from a service‑based organisation.
- Strong interpersonal and networking abilities within the industry.
- Excellent influencing and negotiation skills.
- Ability to interpret technical data and present insights clearly and confidently to senior stakeholders.
- A comprehensive benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary, commission, car or car allowance, 25 days holiday, life insurance, up to 7% pension, and access to the company’s share scheme.
We offer a dynamic work environment where your contributions are valued and your career growth is supported. If you are enthusiastic about sales and building customer relationships, ready to take on a new challenge, we want to hear from you.
Equal Employment OpportunityAt Finning, we prioritize creating a diverse and inclusive environment. We are an equal‑opportunity employer and do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. We provide reasonable accommodations for individuals with disabilities and support armed forces personnel and families. Finning is a forces‑friendly employer.
Customer Account Manager in Cannock employer: Finning
Contact Detail:
Finning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Cannock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your mechanical knowledge and experience with heavy mobile equipment during interviews. Use real-life examples to demonstrate how you've maximised machine uptime and improved customer relationships.
✨Tip Number 3
Be proactive! Research Finning and its services thoroughly. Understand their growth strategy and think about how you can contribute to it. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Account Manager in Cannock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your relevant experience in the product support sector and showcase how you've achieved targets in similar positions.
Showcase Your Skills: Don’t forget to emphasise your mechanical knowledge of heavy mobile equipment and your strong commercial awareness. Use specific examples to demonstrate your influencing and negotiation skills, as these are key for this role.
Be Personable: We love a friendly approach! When writing your application, let your personality shine through. Show us that you’re not just about numbers but also about building strong relationships with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Finning!
How to prepare for a job interview at Finning
✨Know Your Stuff
Make sure you brush up on your knowledge of heavy mobile equipment and the aftermarket service sector. Familiarise yourself with Finning's products and services, as well as their approach to customer account management. This will help you speak confidently about how you can contribute to their growth strategy.
✨Showcase Your Consultative Skills
During the interview, demonstrate your consultative style by discussing how you've built strong relationships with clients in the past. Share specific examples of how you've provided technical and commercial support, and how this has led to improved operational performance for your customers.
✨Data is Your Friend
Be prepared to talk about how you've used data and insights in previous roles. Discuss your experience with telematics, performance data, and diagnostics, and how these tools have helped you anticipate issues and maximise machine uptime for your clients.
✨Be a Team Player
Finning values collaboration, so highlight your ability to work with internal teams to deliver customer solutions. Share examples of how you've conducted site surveys or identified improvement opportunities in the past, and how this teamwork has contributed to achieving revenue and customer loyalty targets.