At a Glance
- Tasks: Manage customer accounts and drive revenue growth through tailored support solutions.
- Company: Join Finning, the world's largest Caterpillar dealer, known for exceptional customer experiences.
- Benefits: Enjoy a competitive salary, commission, car allowance, and 25 days holiday plus bank holidays.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Be a trusted advisor, strengthen customer relationships, and make a real impact in the energy sector.
- Qualifications: 2-3 years of sales experience in a B2B environment with strong negotiation skills.
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a commercially driven and customer-focused Product Support Account Manager to join our team within the Energy and Transportation sector.
The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales through the effective management and development of a portfolio of new and existing customer accounts. You will play a key role in driving growth, strengthening customer relationships, and identifying new opportunities across aftermarket services. Acting as a trusted advisor to customers, you will promote tailored support solutions while collaborating internally to deliver best-in-class service and achieve ambitious sales targets.
Responsibilities:
- Manage and develop an assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitability.
- Identify and convert new business opportunities, including lapsed accounts and campaign-driven leads.
- Establish and grow Customer Value Agreements (CVA's) with key and high-potential customers.
- Maintain accurate and up-to-date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accounts.
- Deliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cycles.
- Prepare and submit monthly activity reports and sales forecasts in a timely and professional manner.
- Act as the primary point of contact for customers, building trusted relationships with key decision-makers and influencers.
- Proactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomes.
- Collaborate cross-functionally to maximise sales opportunities across product support and new equipment offerings.
- Support, mentor, and share best practice with internal sales colleagues where required.
- Monitor competitor activity and market trends, feeding insights back into the business.
Knowledge, Skills & Experience:
- Minimum 2–3 years' proven sales experience within a relevant product support or engineering-led, B2B environment.
- Demonstrable track record of achieving and exceeding revenue and margin targets.
- Experience managing customer accounts and developing long-term commercial relationships.
- Strong negotiation and relationship management skills.
- Ability to interpret and work with technical and operational data.
- Strong organisation and planning capability with disciplined pipeline management.
- Team player with the ability to collaborate across multiple functions.
What We Offer:
- A comprehensive benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Location: Southampton, GB; Ashford, GB; Peterborough, GB
Type: Full time
Locations
Product Support Account Manager in Ashford, Kent employer: Finning
Finning (UK) Ltd is an exceptional employer, offering a supportive work culture within our flagship preparation workshop in Cannock. Employees benefit from competitive salaries, comprehensive healthcare, generous holiday allowances, and opportunities for personal growth, all while contributing to significant infrastructure projects. With a strong commitment to diversity and inclusion, as well as a focus on employee wellbeing, Finning provides a rewarding environment for those looking to advance their careers in the mechanical engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Account Manager in Ashford, Kent
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Product Support Account Manager at Finning, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Finning. Tailor your message to explain why you’re drawn to them and how you can contribute as a Product Support Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Finning:When writing your cover letter, make sure to tailor your message specifically for Finning. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Finning
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Finning that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Finning that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Finning’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
